Trafft
Online appointment scheduling software
Band booking software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Trafft
Trafft is an online appointment scheduling platform used to let customers book services through a booking page and to help teams manage calendars, staff availability, and appointments. It targets service businesses that need self-service booking, reminders, and basic client management across one or more staff members and locations. The product emphasizes configurable booking flows (service, staff, location), embeddable booking widgets, and integrations for payments and calendar sync.
Configurable booking and availability
Trafft supports service-based scheduling with staff assignments, working hours, time-off, and capacity/availability rules. It provides a hosted booking page and embeddable widgets to place booking on an existing website. These capabilities fit common appointment-driven workflows without requiring a full CRM suite.
Calendar sync and notifications
Trafft integrates with external calendars for two-way or one-way synchronization (depending on configuration) to reduce double-booking. It includes automated notifications such as email reminders and confirmations to reduce no-shows. This covers core scheduling expectations in the category where calendar and reminder features are table stakes.
Payments and integrations support
Trafft supports online payments for bookings (via supported payment providers) to enable prepayment or deposits. It also offers integrations and/or automation connections (e.g., via common integration platforms) to connect scheduling with other business tools. This helps small teams operationalize scheduling without building custom workflows.
Limited band-specific workflows
While Trafft can be adapted for booking requests, it is not purpose-built for band booking workflows such as rider management, venue contracting, routing, or tour logistics. Users in the band booking category may need additional tools or custom processes for those requirements. The fit is strongest for appointment-style bookings rather than end-to-end entertainment booking management.
Not a full business suite
Trafft focuses on scheduling and related operations rather than providing an all-in-one system for CRM, marketing automation, proposals, and accounting. Organizations looking to consolidate multiple front-office functions may find gaps that require additional software. This can increase tool sprawl compared with broader business management platforms.
Advanced customization may require workarounds
Complex scenarios—such as highly conditional booking rules, deeply customized client portals, or bespoke multi-step intake—may require workarounds or external forms/automation. Reporting and analytics are typically oriented around appointments rather than advanced pipeline or revenue analytics. Teams with heavy customization needs should validate requirements in a trial.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (Forever) | Up to 5 users; Unlimited appointments; Booking website; Android & iOS apps; Email & SMS notifications (limited credits); 200 emails/month; 1 location; Square payments; Reserve with Google; Booking chatbot; Admin dashboard in multiple languages. |
| Starter | Price not displayed on static pricing pages (dynamically shown during signup) | Up to 10 users; Unlimited locations; 10 custom features; 5 SMS credits/month; Employee & customer profiles; Payment integrations (Stripe, PayPal, Square, Authorize.net, Mollie); Zoom integration; Branded invoices; Custom fields/intake forms. |
| Scaling | Price not displayed on static pricing pages (dynamically shown during signup) | Up to 15 users; Unlimited custom features; 10 SMS credits/month; Packages of services; WhatsApp integration; Recurring appointments; Resources; Custom domain; Trafft branding removal; Custom users & roles; Webhooks, Zapier, SMTP, API. |
| Enterprise | Contact for pricing (page shows "from" +VAT and directs to contact/sales) | 50+ users; Dedicated account manager; Onboarding/migration assistance; Custom per-user pricing depending on scale; Enterprise-level controls and support. |
Notes: The Trafft official pricing pages show plan names, user limits and features but render numeric paid-plan prices dynamically ("loading" placeholders in static HTML). The site clearly lists a Forever Free plan and documents a 14-day trial in its FAQ; however the static pages accessible in this research did not contain fixed numeric amounts for Starter/Scaling plans. Refer to Trafft's official pricing page and plan comparison for live/dynamic pricing values.
