Treatwell
Spa and salon management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Treatwell and its alternatives fit your requirements.
€39 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Retail and wholesale
- Arts, entertainment, and recreation
- Education and training
What is Treatwell
Treatwell is a spa and salon management platform that combines online marketplace discovery with booking and business tools for beauty and wellness providers. It supports appointment scheduling, client management, and payment-related workflows, with a consumer-facing directory that can drive bookings. The product is commonly used by salons and independent professionals in markets where Treatwell operates, particularly where marketplace visibility is a priority.
Marketplace-driven client acquisition
Treatwell includes a consumer marketplace where customers search, compare, and book services. This can help providers fill availability without relying only on their own website traffic. The marketplace model differentiates it from tools that focus primarily on first-party scheduling. It is most valuable in regions where Treatwell has strong consumer adoption.
Online booking and scheduling
Treatwell supports online appointment booking with real-time availability management. It helps reduce manual scheduling via phone or messaging and centralizes bookings in a single calendar. Providers can manage services, staff availability, and appointment changes from the platform. This aligns with core needs of salon and spa operations.
Payments and offer support
Treatwell supports payment-related workflows tied to bookings, including handling of online booking transactions in supported markets. It also supports promotions/discounting constructs commonly used in marketplace bookings. This can simplify administration for providers that rely on prepaid or marketplace-originated appointments. Capabilities and terms vary by country and contract.
Commission and fee tradeoffs
Marketplace bookings typically involve commissions or fees that can reduce margins compared with direct bookings. This can make Treatwell less attractive for businesses that already have strong first-party demand. The economics can vary by booking source and agreement. Providers often need to monitor customer acquisition cost versus lifetime value.
Geographic feature variability
Treatwell’s availability and feature set depend on the country and local operating model. Some tools, integrations, or payment options may not be consistent across regions. This can complicate standardization for multi-location operators across multiple countries. Prospective buyers usually need a market-specific demo and contract review.
Less control over brand
Using a marketplace can shift part of the customer relationship to the platform experience and policies. Providers may have limited control over how services are presented relative to other listings. Review and ranking dynamics can influence demand in ways that are not fully controllable. Businesses focused on owning the entire customer journey may prefer more first-party-centric systems.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter (Germany) | €39 per month | Digital calendar; marketplace venue profile; online booking; new-client commission applies (marketplace, region-dependent); 0% commission on repeat bookings; 2% fee for online prepayments; monthly pricing shown on Treatwell Germany partners pricing page. |
| Advanced (Germany) | €49 per month (+ €7.50 TSE fee where applicable) | Everything in Starter plus digital POS; unlimited team members (where applicable); same commission/processing rules as above; monthly pricing shown on Treatwell Germany partners pricing page. |
| Freelancer (UK) | Price not publicly listed on UK partners pricing page ("Start for free" CTA) | Digital calendar; marketplace venue profile; mobile interface; new-client commission applies (35% on first bookings introduced via marketplace, subject to location); 0% commission for repeat bookings; 2.5% processing fee for online prepayments (UK page). |
| Advanced (UK) | Price not publicly listed on UK partners pricing page ("Start for free" CTA) | Everything in Freelancer plus unlimited staff members at no extra cost; same commission/processing rules as UK page. |
Notes: Treatwell’s partners/pricing pages are region-specific (examples above are taken from Treatwell Germany and Treatwell UK partner pricing pages). Commission rates and prepayment/processing fees are stated on the official partner pages and vary by region.
Seller details
Treatwell Limited
London, United Kingdom
2008
Private
https://www.treatwell.com/
https://x.com/treatwell
https://www.linkedin.com/company/treatwell
