Twilio Auto Dialer for SuiteCRM
Auto dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
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$999.00 one-time
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Free version unavailable
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What is Twilio Auto Dialer for SuiteCRM
Twilio Auto Dialer for SuiteCRM is an add-on integration that connects SuiteCRM with Twilio voice services to place outbound calls from CRM records and support click-to-call and automated dialing workflows. It targets sales and support teams that run calling campaigns from within SuiteCRM and want call activity captured against leads, contacts, or accounts. The product’s core differentiator is its dependence on Twilio as the telephony layer while using SuiteCRM as the system of record for customer data and call logging.
Native fit for SuiteCRM
The product is designed specifically for SuiteCRM users who want dialing actions initiated from CRM records. This can reduce context switching compared with using a separate dialer interface and then manually updating CRM notes. It also supports CRM-based workflows such as calling from lead/contact lists and associating call outcomes with records.
Uses Twilio telephony APIs
By relying on Twilio, the dialer can leverage a widely used cloud communications platform for voice connectivity. This approach typically allows organizations to manage phone numbers, call routing, and usage-based billing through Twilio. It can also simplify integration with other Twilio-based communications components already in use.
CRM-linked call activity tracking
Calls initiated through the integration can be associated with SuiteCRM entities, supporting basic call history and follow-up tasks. This helps teams maintain a single place for customer interaction records. It is particularly useful for small teams that need lightweight call logging rather than a full contact-center suite.
Not a full contact center
Compared with dedicated contact-center platforms, this type of SuiteCRM dialer integration generally offers a narrower set of capabilities. Advanced features such as sophisticated workforce management, omnichannel routing, and deep quality management may require separate tools. Organizations with complex inbound/outbound operations may outgrow an add-on dialer approach.
Dependent on Twilio setup
Functionality and reliability depend on correct Twilio configuration, number provisioning, and compliance settings. Costs are also tied to Twilio usage (minutes, numbers, and any add-on services), which can be harder to forecast at scale. Teams may need Twilio expertise to troubleshoot call flows and delivery issues.
Integration maintenance overhead
Because it integrates with SuiteCRM, upgrades to SuiteCRM or changes in Twilio APIs can require ongoing compatibility testing and updates. Customizations to SuiteCRM (fields, layouts, workflows) may also require additional configuration to keep call logging consistent. Support and feature depth vary by the specific integration publisher and may not match larger, vertically integrated sales engagement suites.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| One-time license (Twilio AI-powered Dialer for SuiteCRM) | $999.00 (one-time) | 7-day free trial (per OutRight Free Trial/Fixed Price page); AI-powered outbound/inbound dialer integrated into SuiteCRM; automatic call recording and logging, in-call notes, call transfers, IVR keypad, priority-based call flow; appears to be a single SKU purchase on OutRight Store (store.outrightcrm.com). The OutRight Free Trial/Fixed Price page states the store prefers one-time payments and provides free lifetime plugin maintenance and bug fixes after one-time purchase. |
Seller details
Twilio Inc.
San Francisco, CA, USA
2008
Public
https://www.twilio.com/
https://x.com/twilio
https://www.linkedin.com/company/twilio-inc-/
