Twilio Click to Call for SuiteCRM
Outbound call tracking software
Sales acceleration software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$69 per user per month
Free Trial
Free version unavailable
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What is Twilio Click to Call for SuiteCRM
Twilio Click to Call for SuiteCRM is a telephony integration that enables users to place outbound calls from within SuiteCRM using Twilio’s voice services. It is used by sales and support teams that want click-to-dial, call activity logging, and basic call tracking tied to CRM records. The product’s core differentiator is its dependence on Twilio for calling infrastructure while embedding call controls and call records inside SuiteCRM rather than providing a standalone sales engagement platform.
Native click-to-dial in CRM
Users can initiate calls directly from SuiteCRM contact, lead, or account records without switching tools. This reduces manual dialing and helps standardize outbound calling workflows. It also supports faster follow-up because calling actions stay tied to the CRM context.
Twilio-based telephony backbone
The integration leverages Twilio’s programmable voice services for call origination and routing. This can simplify provisioning compared with deploying and maintaining on-prem telephony components. It also allows organizations already using Twilio to centralize voice usage and billing under one provider.
Call activity captured in SuiteCRM
Call events can be associated with CRM entities to support basic call tracking and reporting within SuiteCRM. This improves visibility into outbound activity for managers reviewing rep performance and follow-up. It also helps maintain a single system of record for customer interactions.
SuiteCRM-specific fit and upkeep
The value is tied to SuiteCRM usage; organizations on other CRMs will not benefit without a different integration. Compatibility can vary by SuiteCRM version and customizations, which may require testing after upgrades. Support and maintenance quality can depend on the integration publisher rather than the CRM vendor.
Limited sales acceleration breadth
Compared with full sales acceleration suites, this integration typically focuses on calling rather than multi-channel sequences, coaching, or revenue workflows. Teams may still need separate tools for email automation, conversation intelligence, and pipeline analytics. As a result, it may not replace broader sales engagement platforms.
Depends on Twilio configuration
Successful deployment requires Twilio account setup, phone number provisioning, and correct configuration of voice settings and permissions. Ongoing changes (numbers, regions, compliance settings) can require admin effort outside SuiteCRM. Total cost also depends on Twilio usage-based pricing.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Monthly (Per User) | $69 per user/month | Click-to-call, outbound/inbound call support, call logging, call recording; free 30-day trial; supports SuiteCRM (separate "Monthly_Suite8" SKU for SuiteCRM 8.x). |
| Yearly (Per User) | $299 per user/year | Same features; free 30-day trial; (also available as "Yearly_Suite8" SKU for SuiteCRM 8.x). |
| One-time (Per User) | $400 per user (one-time) | Perpetual license; free 30-day trial; (also available as "Once_Suite8" SKU for SuiteCRM 8.x). |
Seller details
Twilio Inc.
San Francisco, CA, USA
2008
Public
https://www.twilio.com/
https://x.com/twilio
https://www.linkedin.com/company/twilio-inc-/
