Unblu
Video conferencing software
Live chat software
Co-browsing software
Conversational support software
Digital customer service platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Small
Medium
Large
- Banking and insurance
- Public sector and nonprofit organizations
- Healthcare and life sciences
What is Unblu
Unblu is a digital customer service platform that supports real-time customer interactions through secure chat, voice/video, co-browsing, and screen sharing. It is used by customer support and advisory teams—commonly in regulated industries—to assist users inside web and mobile applications. The product emphasizes in-app engagement, session security controls, and integration with existing contact center and CRM environments.
Strong co-browsing and collaboration
Unblu provides co-browsing and screen-sharing capabilities designed for guided assistance during complex digital journeys. It supports collaborative features such as pointer/annotation and controlled navigation to help agents and customers complete tasks together. This makes it well-suited for support and advisory scenarios where simple chat or standalone meetings are insufficient.
Security and compliance controls
The platform includes controls that are commonly required in regulated environments, such as session governance and privacy features (for example, masking sensitive fields during co-browsing). It supports deployment models that can align with stricter data residency and security requirements. These capabilities can reduce risk compared with general-purpose video or webinar tools when handling sensitive customer interactions.
Omnichannel engagement in one platform
Unblu combines messaging, live chat, voice/video, and co-browsing into a single engagement layer for customer service. This supports consistent handoffs between channels during a single customer journey. It can complement existing service stacks by focusing on the assisted-digital layer rather than replacing all customer service systems.
Not a webinar-first solution
Unblu focuses on 1:1 or small-group assisted service interactions rather than large-scale webinars or event broadcasting. Organizations primarily running marketing webinars, virtual events, or large audience sessions may find the feature set less aligned. Dedicated webinar platforms typically provide more event management, registration, and audience analytics features.
Implementation can be complex
Deploying in-app co-browsing and secure collaboration often requires technical configuration, integration work, and governance planning. Integrations with CRM/contact center tools and authentication flows can add project scope. Teams without strong IT support may experience longer time-to-value than with lightweight chat widgets.
Cost and licensing may be higher
Platforms built for secure, regulated assisted service often carry higher licensing and operational costs than basic live chat or video meeting tools. Total cost can increase with advanced channels, concurrent sessions, and enterprise deployment requirements. This can be a constraint for smaller teams seeking a simple chat-only solution.
Seller details
Unblu Inc.
Basel, Switzerland
2008
Private
https://www.unblu.com/
https://x.com/unblu
https://www.linkedin.com/company/unblu/
