Unite Us
Referral management software
Revenue cycle management software
Population health management software
Health care software
Health care operations software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Unite Us
Unite Us is a closed-loop referral and care coordination platform used to connect individuals to health and social services and track outcomes. It is typically used by health systems, payers, community-based organizations, and public-sector agencies to manage referrals, eligibility, and follow-up across a network of providers. The product focuses on cross-organization workflows, standardized service directories, and bidirectional status updates to support accountability for referral completion. It is commonly deployed as a regional or statewide network to coordinate social care alongside clinical care.
Closed-loop referral tracking
The platform supports end-to-end referral workflows, including sending, accepting/declining, status updates, and documenting outcomes. This helps organizations reduce manual follow-up compared with email, fax, or phone-based coordination. It also enables visibility into whether a referral results in service delivery rather than stopping at referral creation.
Multi-organization network workflows
Unite Us is designed for coordination across many independent organizations, not just within a single provider group. It supports role-based access and workflows that reflect different participants (healthcare, social services, public agencies). This network orientation aligns with use cases where multiple entities need shared referral processes and accountability.
Reporting for social care outcomes
The product provides reporting capabilities oriented to referral activity and outcomes, which can support population-level monitoring and program evaluation. This is useful for payers, health systems, and government programs that need to track service gaps and performance across a community network. It can also support standardized data capture for social needs and service delivery tracking.
Implementation depends on network adoption
Value depends on participation from a critical mass of community partners and consistent use of the platform. Onboarding, training, and workflow alignment across independent organizations can take significant time. If key service providers do not participate, referrals may still require off-platform processes that reduce closed-loop completeness.
Integration complexity with EHRs
Connecting referral workflows to clinical systems and identity data often requires integration work and governance decisions. Data mapping for social needs, services, and outcomes can vary by organization and region, which can complicate standardization. Organizations may need additional effort to align data definitions and ensure reliable bidirectional updates.
Not a full RCM platform
Although it supports care coordination and referral workflows, it does not replace core revenue cycle functions such as claims submission, payment posting, and denial management. Organizations looking for end-to-end billing operations typically need separate systems for those functions. Positioning it as revenue cycle management software can therefore be limited to indirect impacts (e.g., reducing leakage) rather than core RCM processing.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Community-based organizations (eligible non-profit CBOs) — via sponsored state/local networks | $0 (no cost) | Official Unite Us network pages state eligible CBOs receive access to the Unite Us platform and Unite Us Insights at no cost when participating in sponsored networks (examples: Florida, Georgia, Arizona, Virginia, Minnesota, Wisconsin, New Mexico, etc.). |
| Health systems, payers, government agencies, and other enterprise partners | Custom / Contact sales | Unite Us does not publish self‑service or list pricing for enterprise customers; prospective customers are directed to contact sales / "Let's Connect". Pricing is negotiated and may include network implementation, integrations, and advanced features. |
| Optional products & advanced modules (examples) | Not publicly listed | Unite Us site lists optional purchasable products such as Integrations, Data Delivery, Advanced Analytics (Premium User Performance Dashboard / Premium UPD), Social Connector, Population Insights, and specialized Care Coordination and Revenue Cycle Management features; official pages do not publish public prices for these add-ons. |
Seller details
Unite Us, Inc.
New York, NY, USA
2013
Private
https://uniteus.com
https://x.com/UniteUs
https://www.linkedin.com/company/unite-us/
