Userback
Consumer video feedback software
Session replay software
User research tools
Software testing tools
Bug tracking software
Product management software
Conversion rate optimization tools
DevOps software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$7 per seat per month
Free Trial unavailable
Free version
Small
Medium
Large
- Information technology and software
- Education and training
- Healthcare and life sciences
What is Userback
Userback is a website and app feedback platform that lets users capture annotated screenshots, screen recordings, and written feedback and route it to product and engineering teams. It is used by product managers, QA teams, customer support, and agencies to collect bug reports and UX feedback from customers or internal testers. The product focuses on in-context feedback widgets and browser-based capture, with metadata (e.g., URL, browser, device details) to support triage. It also supports integrations to send feedback into common issue trackers and team collaboration tools.
In-context visual feedback capture
Userback supports annotated screenshots and screen recordings directly from the user’s browser or app context. This reduces ambiguity compared with text-only feedback and helps teams reproduce issues faster. The capture flow is designed for lightweight collection from end users and internal testers without requiring separate research sessions.
Useful technical metadata collection
Feedback can include environment details such as page URL and client-side context that helps debugging and QA triage. This is particularly helpful when feedback comes from external users who cannot provide detailed reproduction steps. The structured data complements the visual evidence and can reduce back-and-forth with reporters.
Workflow and tool integrations
Userback integrates with common development and collaboration systems to route feedback into existing workflows. This supports teams that want feedback to become actionable tickets rather than standalone comments. It fits well for product and engineering organizations that already rely on issue tracking and sprint processes.
Not a full research suite
Userback centers on feedback capture and bug reporting rather than moderated studies, participant recruitment, or panel management. Teams needing end-to-end qualitative research operations typically require additional tools for study design, scheduling, and incentives. It is better suited to continuous feedback than structured research programs.
Limited deep session analytics
While it can capture recordings and context, it is not primarily a behavioral analytics platform with advanced funnels, heatmaps, or experimentation management. Organizations focused on conversion optimization may still need dedicated analytics and A/B testing tooling. Userback’s value is strongest at the point of feedback submission and triage.
Adoption depends on instrumentation
To collect feedback consistently, teams must deploy and maintain widgets/SDKs across web properties or applications. This can require coordination with engineering releases and governance over where and when the widget appears. Without careful configuration, teams may receive noisy or duplicative reports that increase triage effort.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free (Free Forever) | $0 | Collect unlimited feedback; 2 feedback projects; 7-day feedback availability (feedback becomes locked after 7 days); Maximum 2 seats; All core features. |
| Team | $7 per seat/month (billed annually) or $9 per seat/month (billed monthly) | Everything in Free, plus unlimited feedback availability, project management integrations, Zapier automation, customizable feedback widgets, feedback management tools. |
| Business | $15 per seat/month (billed annually) or $19 per seat/month (billed monthly) | Everything in Team, plus 25 feedback projects, AI Assist, feedback automation tools, reply templates, developer tools, capture session replays, JavaScript SDK, user surveys, behavioral targeting, custom branding. |
| Business Plus | $23 per seat/month (billed annually) or $29 per seat/month (billed monthly) | Everything in Business, plus unlimited projects, advanced privacy controls, record all user sessions (contact for pricing for recording all sessions), customer support integrations, email forwarding, REST API access, webhooks, remove Userback logo, SSO, premium support; enterprise-level features and "Let's do a deal" for large teams. |
| Feature Portal (add-on) | $31/month (billed annually) or $39/month (billed monthly) | Add-on for a public feature portal (collect, prioritize, vote on feature requests, public roadmap). |
Notes: All paid pricing is listed per seat. Billing currencies shown on site: USD. Site indicates billing is pre-paid for 30 days (monthly) or 12 months (annual).
Seller details
Userback Pty Ltd
Melbourne, Australia
2018
Private
https://userback.io
https://x.com/userbackio
https://www.linkedin.com/company/userback/
