Userfeel
Consumer video feedback software
User research tools
Enterprise feedback management software
Software testing tools
Mobile app testing software
Application development software
Mobile development software
Automated testing software
Rapid testing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Userfeel and its alternatives fit your requirements.
Pay-as-you-go
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Information technology and software
- Arts, entertainment, and recreation
- Healthcare and life sciences
What is Userfeel
Userfeel is a remote usability testing platform used to collect recorded user sessions and feedback on websites and apps. Teams create tasks and questions, recruit participants from a panel or bring their own users, and review video, audio, and written responses. The product supports moderated and unmoderated studies and is commonly used by UX researchers, product teams, and agencies to validate flows and identify usability issues. It differentiates through broad language/country coverage for participant recruitment and a comparatively lightweight workflow for running tests and downloading results.
Remote video-based usability tests
Userfeel supports unmoderated usability tests with screen recording and participant narration, which helps teams observe real task completion behavior. It also offers moderated sessions for interviews and guided walkthroughs when deeper probing is needed. This combination covers common discovery and validation workflows without requiring separate tools.
Participant panel and BYO users
Teams can recruit from Userfeel’s participant panel or invite their own customers and prospects. This flexibility supports both early-stage concept testing (panel) and product-specific validation (existing users). It also helps organizations manage research when they need specific demographics or existing-account access.
Multi-language and geo coverage
Userfeel is designed to run studies across many languages and countries, which is useful for international products. Researchers can target participants by language and location to reduce translation and cultural bias in findings. This makes it practical for global UX benchmarking and localization checks.
Limited research repository depth
Compared with platforms that emphasize centralized research repositories, Userfeel is more focused on running tests and reviewing recordings. Teams may need an additional system for long-term knowledge management, tagging across projects, and synthesis workflows. This can add process overhead for organizations with high research volume.
Not an automated testing tool
Despite being used for “testing,” Userfeel is oriented to human usability feedback rather than automated functional or regression testing. It does not replace CI-driven test automation frameworks for application development teams. Engineering teams typically pair it with separate QA automation and bug-tracking workflows.
Enterprise governance may vary
Large organizations often require advanced controls such as granular roles, audit logs, SSO/SAML, and data residency options. Availability and depth of these enterprise features can vary by plan and may require validation during procurement. Teams in regulated environments may need additional review of data handling and retention settings.
Plan & Pricing
Pricing model: Pay-as-you-go (credit / per-test purchases) Free tier/trial: Free plan: Unavailable (no permanent free tier shown on official site) Example costs (official site pages):
- Your testers (bring-your-own testers): $30 per test (listed as $30 / ½ credit). Source pages show bring-your-own pricing at $30 per test.
- Our testers (Userfeel panel): $60 per test (listed as $60 / 1 credit).
- Start/signup page lists a "Price Per Credit" of $59 and shows credit-to-test mappings (e.g., 1 credit → 20-minute unmoderated session with Userfeel users; other tests require 1–3 credits depending on length and moderated vs unmoderated).
- Agency/volume pricing: volume discounts available; agency pricing pages state pricing "from $30 per test" for volume plans. How billing works / notes:
- No subscription fee or recurring monthly plan required (site states pay-per-test / buy credits and use when needed).
- Tests vary by duration (5–60 minutes) and by whether you use your own testers vs Userfeel's panel; credit cost varies by test length and type. Discounts / volume:
- Agency/volume discounts available (custom pricing for higher-frequency testing).
