UserVoice
Product analytics software
Decision-making software
Idea management software
Enterprise feedback management software
Feedback analytics software
Product management software
Repository management software
User research repositories
Conversion rate optimization tools
Knowledge transfer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$899 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Media and communications
- Retail and wholesale
What is UserVoice
UserVoice is a customer feedback and idea management platform used to collect, organize, and prioritize product input from customers and internal teams. It supports use cases such as public or private feedback portals, feature request tracking, and product planning workflows for product management and support organizations. The product emphasizes structured intake, deduplication, and prioritization of feedback with status updates back to requesters, rather than behavioral event analytics or experimentation.
Structured feedback intake workflows
UserVoice provides purpose-built mechanisms to capture feature requests and product feedback through portals and forms. It supports categorization, merging/duplication handling, and internal triage so teams can keep a single record per request theme. This fits organizations that need repeatable processes for managing inbound feedback at scale.
Prioritization and roadmap alignment
The platform supports prioritization of ideas and feedback using internal scoring and workflow states. Teams can link feedback themes to product planning discussions and communicate status changes back to stakeholders. This helps product teams move from raw requests to a managed backlog without relying on general-purpose repositories.
Customer communication loop
UserVoice is designed to close the loop with requesters via updates on idea status and product changes. This reduces ad hoc communication handled by support or product teams and keeps a history of interactions tied to feedback items. It is particularly useful where transparency and consistent messaging are required across many requesters.
Not a full product analytics suite
UserVoice focuses on qualitative feedback and idea management rather than event-based product analytics. Organizations looking for funnels, session replay, feature flag experimentation, or statistically rigorous A/B testing typically need separate tools. As a result, teams may need integrations to connect feedback themes to behavioral data.
Repository depth varies by use case
While it stores feedback and request history, it is not a dedicated user research repository for managing rich research artifacts (e.g., interview transcripts, tagging frameworks, and study management) at the same depth as specialized research systems. Teams doing continuous discovery may need additional tooling for research operations. This can create parallel sources of truth between research notes and feedback items.
Integration dependence for workflows
Many organizations rely on integrations to connect feedback to ticketing, CRM, and product delivery systems. If required integrations are limited, require custom work, or do not match internal processes, teams may face manual synchronization. This can affect reporting consistency across product, support, and customer success.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Engage | $999 per month (quarterly) / $899 per month (annual, billed annually — 10% savings) | Up to 1,000 unique end users; web portal + in-app widget; SSO; public status updates; contributor console/sidebar; team chat; integrations (Zendesk, Slack, MS Teams). |
| Prioritize (Popular) | $1,499 per month (quarterly) / $1,349 per month (annual, billed annually — 10% savings) | Everything in Engage plus: up to 5,000 unique end users; advanced white-labeling; data enrichment; Idea Lists; advanced segmentation; internal roadmap; integrations (Salesforce, Jira, Azure DevOps). |
| Enterprise | Custom pricing | 5,000+ unique end users; advanced security; premium support; AI Idea Insights, AI Impact Reports, AI Theme Detection; custom pricing — contact sales. |
Seller details
UserVoice, Inc.
San Francisco, CA, USA
2008
Private
https://www.uservoice.com/
https://x.com/uservoice
https://www.linkedin.com/company/uservoice/
