VICIdial
Auto dialer software
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if VICIdial and its alternatives fit your requirements.
Completely free
Free Trial unavailable
Free version
Small
Medium
Large
- Banking and insurance
- Manufacturing
- Retail and wholesale
What is VICIdial
VICIdial is an open-source contact center and predictive dialing platform built on Asterisk for inbound, outbound, and blended call operations. It is commonly used by call centers that need agent dialing workflows, IVR, call recording, and real-time reporting, often in self-hosted or managed-hosted deployments. The system is administered through a web interface and is typically deployed on Linux servers. It differentiates through its open-source licensing model and deep configurability, but it generally requires more technical administration than many cloud-native contact center suites.
Open-source and self-hostable
VICIdial can be deployed on customer-controlled infrastructure, which supports organizations with strict data residency or network requirements. The open-source model reduces dependency on a single SaaS vendor for core software licensing. Teams can customize dialer and routing behavior more deeply than many packaged cloud offerings. This approach can be cost-effective for large agent counts when internal operations can support it.
Predictive and progressive dialing
The platform includes predictive, progressive, and manual dialing modes designed for high-volume outbound calling. It supports campaign management concepts such as lists, lead recycling, dispositions, and pacing controls. Supervisors can monitor agent states and campaign performance in near real time. These capabilities align with common outbound sales and collections workflows.
Broad telephony feature set
VICIdial provides core contact center functions including inbound queues, IVR, call recording, agent scripting, and monitoring. It includes reporting dashboards and historical reports for operational metrics. The system supports multi-tenant configurations used by BPO-style environments. Its Asterisk foundation enables integration with SIP trunks and on-prem telephony components.
Higher admin and ops burden
Deployments typically require Linux administration, telephony expertise, and ongoing maintenance (upgrades, security hardening, backups, and monitoring). Configuration depth can increase implementation time compared with cloud-first contact center products. Organizations without in-house VoIP and systems skills often rely on third-party hosting or consultants. This can shift costs from licensing to operations and services.
UI and workflow complexity
The administrative interface exposes many settings, which can be difficult for non-technical supervisors to manage. Training is often needed to standardize processes across campaigns and teams. Some workflows that are streamlined in modern cloud contact center tools may require more manual configuration. Usability can vary depending on how the instance is customized.
Integrations and compliance vary
Native integrations with CRM, analytics, and workforce tools are not as standardized as in many SaaS contact center ecosystems. Compliance features (for example, consent management, dialing rules, and audit controls) may require careful configuration and additional tooling to meet specific regulatory obligations. Support and SLAs depend on the hosting/provider model rather than a single vendor contract. Buyers typically need to validate security posture and update cadence for their chosen distribution and operator.
Plan & Pricing
Main product — VICIdial (official vendor sites: vicidial.com, vicibox.com, vicihost.com, vicidial.org)
-
VICIdial software (open-source) | Plan | Price | Key features & notes | |------|-------|----------------------| | Open-source VICIdial (VICIbox ISO installer / full software) | Free | Full VICIdial software available for download with no restrictions; can be used in production; demo admin login available on vendor site. |
-
VICIhost (official VICIdial-hosted service) — usage + flat server pricing (from VICIhost official site) Pricing model: Dedicated hosting + usage (flat monthly server fee + per-minute telco charges and per-DID fees) Free tier/trial: Not explicitly listed as a time-limited free trial on the official pages; demo/admin site and free ISO download available for the software. Example costs (official):
- $1,000 initial server provisioning fee (covers first month).
- $500 server provisioning fee for each additional server (covers first month).
- $400 per server per month hosting fee (after first month).
- Outbound & inbound toll calls: $0.015 per minute (1.5 cents/min) (prepaid; 6-second minimum billing, 6-second increments).
- Inbound toll-free calls: $0.028 per minute (2.8 cents/min).
- DID (Direct Inward Dial) numbers: $2.50 per DID per month.
- Special rates available for high-volume customers; charges and billing increments subject to change. Discount options: Special rates for high-volume customers noted (contact sales).
- VICIdial Training (official VICIdial training page) | Plan | Price | Key features & notes | |------|-------|----------------------| | Manager Training (per person) | $1,500 | Remote or on-site per-quote; includes downloadable agent/manager/administrator manuals and access to downloadable manuals for two years (per vendor page). | | Administrator Training (per person) | $800 | Per vendor page. | | Manager + Administrator combined | $2,000 (discounted from $2,300) | Per vendor page (combined session discount). |
Additional official notes (from VICIdial/VICIhost official pages):
- Vendor provides free community support via VICIdial forums and manuals; paid support/service contracts and jump-charges are described but not fully-priced on the support page (contact sales for service contracts/jump-charges).
- VICIbox (installer) downloads and demo admin access are available from official vendor pages.
