Vitel Global Cloud PBX
UCaaS platforms
VoIP providers
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Vitel Global Cloud PBX and its alternatives fit your requirements.
$19.99 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
-
What is Vitel Global Cloud PBX
Vitel Global Cloud PBX is a cloud-hosted business phone system that provides VoIP calling and PBX features such as extensions, IVR/auto-attendant, call routing, and voicemail. It targets small to mid-sized organizations that want to replace or augment on-premises telephony with an internet-based service for office and remote users. The product focuses on core telephony administration and multi-user calling workflows rather than full contact-center functionality.
Core PBX feature coverage
The service centers on standard PBX capabilities such as extensions, call forwarding, IVR/auto-attendant, ring groups, and voicemail. These features support common business scenarios like departmental routing and after-hours handling. For organizations primarily needing business telephony, this aligns well with typical cloud PBX requirements.
Cloud deployment and scalability
As a hosted PBX, it reduces the need to maintain on-premises PBX hardware and related upgrades. Admins can provision users and numbers through a centralized service model, which is useful for distributed teams. This approach generally fits companies that need to add or remove lines as staffing changes.
Business number and routing options
Cloud PBX offerings typically include business number assignment and configurable call flows to route inbound calls to teams or individuals. This supports multi-location and remote-worker scenarios where calls need to reach users across devices and sites. It also helps standardize inbound handling without relying on a single physical office PBX.
Limited contact-center depth
Compared with platforms designed for contact centers, Cloud PBX products usually provide fewer advanced capabilities such as sophisticated queue management, workforce tools, and deep agent performance analytics. Organizations running high-volume support or sales operations may need additional contact-center software. This can increase integration and administration complexity.
UCaaS breadth may vary
UCaaS suites often bundle mature meetings, team messaging, and collaboration features alongside telephony. A Cloud PBX-first product may not match the breadth or polish of dedicated collaboration suites, depending on what is included in the plan. Buyers should validate whether video meetings, messaging, and file collaboration are native, integrated, or handled via third parties.
Public integration details unclear
Many buyers expect prebuilt integrations (CRM/helpdesk), open APIs, and documented webhooks for call events and provisioning. If integration documentation and marketplace listings are limited or hard to verify publicly, it can slow down deployment and reduce automation options. This is especially relevant for teams that rely on call logging, click-to-dial, and analytics pipelines.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Mobile | $19.99 per user/month (billed annually) | Cloud PBX system, unlimited domestic calling, SMS/MMS & team messaging, phone number porting, voicemail, call forwarding, 3‑way calling, HD voice with AI noise cancellation, mobile & desktop apps, call recording, virtual receptionist, video conferencing (100 participants). |
| Premium | $29.99 per user/month (billed annually) | All Mobile features plus desk phone & hot‑desking support, advanced call queues & distribution, shared line appearance, custom roles & multi‑site management, CRM integrations, call whisper/barge/monitor, Microsoft Teams integration, SSO, 24/7 support. |
| Advanced | $39.99 per user/month (billed annually) | All Premium features plus AI-assistant for messaging, AI-receptionist (add‑on), AI transcripts & call summaries, recording, sentiment analysis and advanced AI features. |
| Core (Setup/Checkout) | $25.99 per line/month | Checkout/setup page shows a "Core plan" at $25.99/line/month (annual billing option shown); appears to be an alternative per-line offering during setup. |
Additional on-site charges noted (vendor site): per-minute wholesale voice rates (e.g. $0.014/min outbound local), phone number (DID) pricing (~$1.49/DID + $1.00 setup), toll‑free and CNAM fees, SMS/MMS per-message rates, virtual fax ($0.05/page), and porting fees ($18/DID).
