Voicent
Auto dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$19.00 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Construction
- Agriculture, fishing, and forestry
- Retail and wholesale
What is Voicent
Voicent is an auto dialer and voice/SMS broadcasting software suite used to automate outbound calling workflows such as sales outreach, appointment reminders, and customer notifications. It is typically used by small to mid-sized teams that need predictive/auto dialing, IVR, call recording, and campaign management without adopting a full contact-center platform. The product is offered in editions that can be deployed on-premises (Windows) or used via hosted services, with options to integrate with CRMs and databases through APIs and connectors.
Multiple dialing and broadcast modes
Voicent supports auto/predictive dialing as well as voice broadcasting and SMS messaging, which fits mixed outreach and notification use cases. Teams can run campaigns for live agent calling and for automated message delivery from the same vendor. This breadth can reduce the need to stitch together separate dialer and broadcast tools.
On-premises deployment option
Unlike many dialers that are primarily cloud-only, Voicent offers on-premises software editions that run in a customer-controlled environment. This can help organizations with specific data residency, network, or telephony constraints. It also enables tighter control over integrations with internal databases and line-of-business systems.
Integration and automation capabilities
Voicent provides APIs and connectors intended for CRM and database-driven calling lists, enabling automated call flows and campaign triggers. Features such as IVR, call recording, and reporting support operational oversight of outbound programs. These capabilities are useful for teams that need workflow automation beyond basic click-to-call.
Less modern sales engagement UX
Compared with platforms that combine dialer, email sequencing, and revenue workflow tooling in one interface, Voicent is more dialer-centric. Organizations looking for a unified sales engagement workspace may need additional systems for email, task management, and coaching workflows. This can increase operational complexity for sales teams.
Deployment and admin overhead
On-premises editions can require Windows server administration, telephony configuration, and ongoing maintenance. Even hosted deployments may still involve more setup work than lightweight browser-first dialers. Smaller teams without IT support may find implementation and troubleshooting more demanding.
Compliance and deliverability depend on setup
Outbound calling and SMS programs require careful configuration for consent management, opt-outs, calling windows, and local regulations. Voicent provides tooling for campaigns, but organizations remain responsible for configuring compliant processes and maintaining accurate suppression lists. Call answer rates and SMS deliverability can also vary based on carrier policies and number reputation management outside the core software.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Cloud — Base (annual billing) | $19.00 per user/month (billed annually) | Built-in CRM; Auto Dialer (predictive, progressive, preview); 2 outbound voice channels; dedicated account manager; usage fees apply; 30-day free trial (includes 100 free calling minutes). cite |
| Cloud — Base (monthly billing) | $29.00 per user/month (billed monthly) | Same inclusions as annual plan; usage fees apply. cite |
| Calling credits (usage) | Pay-as-you-go / credit packages: 4¢/min (pay-as-you-go); 3¢/min — $75 for 2,500 credits; 2¢/min — $130 for 6,500 credits; 1.5¢/min — $375 for 25,000 credits | 1 credit = 1 minute of call; calls billed in 30/6 second increments; text messages use 2 credits. (Billing increments and credit details on pricing pages). cite |
| Add-ons / Optional features | Examples: Inbound phone number $15 per number; 2‑Way SMS campaign tool with phone number $15 per number; Additional outbound/inbound voice channel $7 per channel; Workflow automation & customer journey management $99 per account; Caller ID $2 per ID; Email campaign tool $5 per user; Call center management $10 per user. | Optional features and per-item pricing listed on the hosted pricing and calculator pages. cite |
| On‑Premise (buy-to-own) — Auto Dialer | Starting from $1,299 (one-time purchase) | On‑premise license: no per-minute calling fees; annual maintenance/support is 30% of purchase price; works worldwide. Other on‑premise products (Predictive Dialer, IVR Studio) have separate starting prices. cite |
