Voicent Blended Call Center
Call center infrastructure (CCI) software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$19 per user per month
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What is Voicent Blended Call Center
Voicent Blended Call Center is a call and contact center application that combines inbound call handling with outbound dialing and campaign management. It is typically used by small to mid-sized teams for phone-based customer support, collections, appointment reminders, and sales outreach. The product is commonly deployed with Voicent’s telephony components and emphasizes agent workflows such as call routing, IVR, call recording, and reporting. It is positioned as a more self-managed alternative to fully managed, cloud-native contact center platforms.
Blended inbound and outbound
The product supports both inbound queue-based call handling and outbound dialing from the same environment. This fits teams that need agents to switch between answering calls and running outbound campaigns. It also supports common contact center functions such as IVR, call routing, and call recording. This blended model can reduce the need to run separate tools for inbound and outbound operations.
Campaign and dialer features
Voicent Blended Call Center includes outbound campaign management and dialing modes that support higher-volume calling workflows. It is designed for list-based outreach, follow-ups, and scheduled calling. These capabilities align with use cases like reminders, collections, and inside sales. Compared with lighter calling tools, it provides more contact-center-specific dialing controls.
Self-managed deployment option
Voicent products are often deployed in a customer-managed environment, which can be useful for organizations that prefer local control over telephony and data. This can support internal policies around network configuration, call recording retention, and integrations. It may also suit teams that want to avoid per-agent pricing models typical of some cloud contact center suites. The approach can be attractive where IT resources are available to operate the system.
Less cloud-native architecture
The product is commonly operated as a self-managed system rather than a fully cloud-native, multi-tenant contact center service. That can mean more responsibility for upgrades, monitoring, backups, and telephony configuration. Organizations without dedicated IT support may find deployment and ongoing administration more demanding. Cloud-first platforms in this category often provide more turnkey operations and managed reliability features.
Limited enterprise CX breadth
Voicent Blended Call Center focuses primarily on voice and dialing workflows rather than broad omnichannel customer experience capabilities. Companies needing advanced digital channels, workforce engagement tooling, or AI-driven routing and analytics may need additional products. Larger contact center suites in this space typically offer deeper native functionality across channels and quality management. This can affect suitability for complex, multi-department contact centers.
Integration ecosystem may vary
Integration options depend on the specific Voicent components used and the customer’s implementation approach. Some organizations may need custom development to connect CRM, ticketing, or data systems to dialing and call logging workflows. This can increase time-to-value compared with platforms that provide extensive prebuilt integrations and app marketplaces. Integration depth should be validated against the target systems before adoption.
Plan & Pricing
On-premise (Buy-to-Own) — Per-agent perpetual license
| Plan | Price | Key features & notes |
|---|---|---|
| Blended Call Center (Perpetual license) | $1,385 per agent (one-time). 5-agent minimum. | Includes Call Center Manager, Predictive Dialer, Voicent CRM, IVR Studio, Agent Dashboard. Annual maintenance/support optional at 30% of purchase price (required for license activation per site). No monthly/per-call fees. Source: vendor pricing page. |
Cloud — Suite Pricing (monthly subscription per user)
| Plan | Price | Key features & notes |
|---|---|---|
| Auto Dialer Suite | $75 per user/month | 3 lines per user, broadcast by phone, Call Center CRM, Call Center Manager. |
| Predictive Dialer Suite | $75 per user/month | 3 lines per user, Agent Dialer, Call Center CRM, Call Center Manager. |
| Inbound Call Center Suite | $75 per user/month | 2 lines per user, Flex PBX, Inbound IVR, Call Center CRM. |
| All-in-One (Blended) Suite | $120 per user/month | Includes Auto Dialer, Predictive, Inbound suite features and SMS broadcast; enterprise edition software; add any Voicent product for additional $10/month. |
Cloud — Base Plan & Options (Voicent Cloud / Hosted)
| Plan | Price | Key features & notes |
|---|---|---|
| Base Cloud Plan (annual billing) | $19 per user/month (billed yearly) | Base plan includes built-in CRM, Auto Dialer, Predictive/Progressive/Preview Dialers and 2 outbound voice channels. Optional features (add-on prices below). |
| Base Cloud Plan (monthly billing) | $29 per user/month | Same as above, billed monthly. |
Optional cloud add-ons (vendor-listed prices):
- Inbound Call Center with Phone Number: $15 per number/month. (vendor)
- 2-Way Text Message Campaign Tool with Phone Number: $15 per number/month. (vendor)
- Additional outbound voice channel: $7 per channel/month. (vendor)
- Additional inbound voice channel: $7 per channel/month. (vendor)
- Workflow Automation & Customer Journey Management: $99 per account/month. (vendor)
- Caller ID: $2 per ID/month. (vendor)
- Email Campaign Tool: $5 per user/month. (vendor)
- Call Center Management: $10 per user/month. (vendor)
- Add any Voicent product to a suite: +$10 per month.
Usage-based / Calling charges (hosted/cloud usage): Pricing model: Usage-based calling credits / per-minute charges Free tier/trial: See free trial availability separately Example costs: Vendor lists calling packages and per-minute/text credit pricing: calling plans and credits (e.g., 3¢ plan: $75 gives 2,500 credits; 2¢ plan: $130 gives 6,500 credits) and generic per-minute/text rates from ~$0.04 down to $0.015 per minute depending on volume. Hosted phone survey pricing examples also shown (e.g., 1.5¢ per short opt-out call; 3¢/minute billed in increments). Discount options: Volume pricing (lower per-minute cost with larger prepay/plan), contact vendor for >25,000 credits. (All items above are taken from Voicent’s official hosted/cloud pricing and calling plan pages.)
