Waitlist Me
Restaurant reservations software
Hospitality software
Reservation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$27.99 per month
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What is Waitlist Me
Waitlist Me is a restaurant waitlist and reservations tool used to manage guest queues, estimate wait times, and notify guests when their table is ready. It is typically used by host stands and front-of-house teams to reduce manual list management and improve table turn coordination. The product focuses on waitlist operations (rather than full restaurant POS) and is commonly deployed on tablets or web-based devices for day-to-day service.
Purpose-built waitlist workflows
The product centers on managing walk-in demand, party sizes, quoted wait times, and table readiness. This fits restaurants that need a structured alternative to paper lists and ad-hoc texting. Compared with broader hospitality suites, a waitlist-first tool can be simpler to adopt for host teams. It also supports day-to-day service execution where speed at the stand matters.
Guest notification support
Waitlist Me supports notifying guests when a table is ready, which can reduce crowding near the entrance and improve throughput. Notification workflows help staff avoid repeated manual check-ins and phone calls. This is a common operational requirement in the category and aligns with how many restaurants handle peak periods. It can also help coordinate seating when parties are not physically waiting at the stand.
Front-of-house visibility
A digital waitlist provides a shared view of the queue and seating status for staff. This can reduce miscommunication between hosts and floor managers during busy services. Centralized tracking also makes it easier to apply consistent policies (e.g., party size handling, priority seating). The result is more predictable execution than informal, person-dependent processes.
Limited end-to-end suite
Waitlist-first products typically do not cover the full set of restaurant technology needs such as POS, online ordering, marketing automation, or payments. Restaurants looking for a single platform may need additional systems for those functions. This can increase integration and vendor-management overhead. Buyers should confirm what is included versus what requires third-party tools.
Integration details unclear
Publicly available information about specific integrations (POS, CRM, online booking channels, and analytics exports) is not consistently documented across all waitlist tools. If a restaurant relies on synchronized reservations, table management, and guest profiles, integration depth matters. Limited or proprietary integrations can create duplicate data entry and fragmented reporting. Validation via vendor documentation and a live demo is recommended.
Reporting depth may vary
Basic waitlist metrics (quoted vs. actual wait, covers, peak times) are common, but advanced analytics and segmentation are not always standard. Multi-location operators often need consolidated reporting, role-based access, and standardized configurations. If reporting is lightweight, teams may need external BI or manual exports. Prospective customers should confirm available dashboards, exports, and retention of historical data.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Premium | $34.99 per month (monthly billing) or $27.99 per month billed annually ($335.88/year) | Includes 1,000 notifications/texts per month; additional texts $0.02 each; Intuitive Waitlist View, Reservations Calendar, Customizable Notifications, Web "Add Yourself" Widget, Self Check-in Kiosk Mode, Public Waitlist Page. Source: official pricing/FAQ. |
| Pro | $59.99 per month (monthly billing) or $47.99 per month billed annually ($575.88/year) | Includes 2,500 notifications/texts per month; additional texts $0.02 each; Table/Resource Management, Section/Layout Groupings, Business Hours & Blackout Days, Two-way Texting, Reports & Analytics, Predictive Wait Estimates. |
| Platinum | $99.99 per month (monthly billing) or $79.99 per month billed annually ($959.88/year) | Includes 5,000 notifications/texts per month; additional texts $0.02 each; Smart Floorplans, Spatial Section Management, Multi-room Floorplan Option, Server Management, Kiosk & Widget Custom HTML, API for Enterprise customers. |
