Waitwhile
Online appointment scheduling software
Queue management software
Administrative software
Appointment tracking software
Band booking software
Football club management software
Football coach software
Football league software
Football league management software
Football manager software
Football team management software
Hall booking software
Meeting software
Reception management software
RSVP management software
Salon billing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$31 per location per month
Free Trial unavailable
Free version
Small
Medium
Large
- Media and communications
- Real estate and property management
- Retail and wholesale
What is Waitwhile
Waitwhile is a cloud-based queue and appointment management platform used to manage walk-ins, waitlists, and scheduled bookings. It supports use cases such as front-desk/reception operations, service counters, clinics, and retail locations that need to coordinate customer arrivals and reduce in-person waiting. The product provides online booking and waitlist entry, automated notifications, and staff-facing tools to manage service flow. It also offers integrations and APIs to connect scheduling and queue data with other business systems.
Unified queues and appointments
Waitwhile supports both scheduled appointments and walk-in waitlists in the same operational workflow. Staff can manage arrivals, status changes, and service progression from a single interface. This is useful for organizations that need to handle mixed traffic without running separate tools for booking and in-person queueing.
Customer messaging and updates
The platform provides automated notifications to keep customers informed about confirmations, reminders, and queue status changes. This can reduce no-shows and front-desk call volume by shifting updates to self-service messages. Messaging is tied to booking and waitlist events rather than requiring manual outreach.
Integrations and developer options
Waitwhile offers integrations and API-based connectivity to embed booking/waitlist flows into websites and connect with other operational tools. This supports more tailored implementations than basic calendar-only schedulers. It can fit into broader administrative workflows where scheduling and arrival data must sync with other systems.
Limited vertical management features
Several listed categories (for example, sports club/league management, band booking, or salon billing) typically require domain-specific modules such as rosters, competitions, invoicing, or POS. Waitwhile focuses on scheduling and queue operations rather than end-to-end vertical management. Organizations in those niches may need additional systems to cover billing, membership, or team administration.
Not a full meeting suite
While it can schedule appointments, it is not positioned as a complete meeting software suite with native video conferencing, document collaboration, or full calendar/email client functionality. Teams that need those capabilities may rely on separate conferencing and productivity tools. This can increase the number of integrations to manage.
Advanced reporting may require work
Queue and appointment operations often require custom KPIs (service time, abandonment, staffing utilization) and location-specific reporting. Depending on the organization’s needs, built-in analytics may not fully match internal reporting standards without exporting data or using external BI tools. This can add implementation effort for data teams.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 / month | 1 location; up to 50 visits/month; one-time $2 SMS credit; basic waitlist & appointment features, basic branding, single-location stats. |
| Starter | Starts at $31 / month per location (billed annually) — $39 / month per location (billed monthly) | Up to 10 locations; 250 visits/month per location (up to 2,500 visits/month account total); 2‑way SMS & email; customizable messages; basic multi-location analytics; email support; tiers adjustable by location/visits. |
| Business | $55 / month per location (billed annually) — $69 / month per location (billed monthly) | Up to 10 locations; 500 visits/month per location (up to 5,000 visits/month account total); advanced analytics; white‑labeling; SAML/SSO; priority support and higher compliance/security features. |
| Enterprise / Custom | Contact sales / Custom pricing | Enterprise contracts, SLA, HIPAA/FedRAMP/GDPR capabilities, dedicated success manager and tailored terms — contact sales or enterprise team. |
| Event plans (separate offering) | Single Event starting at $1,000; Seasonal starting at $2,750; Annual starting at $10,000 | Event-focused packages with fixed visit allocations, white‑label design, analytics, support levels and add‑ons (additional visits/locations at listed per‑unit prices). |
Seller details
Waitwhile, Inc.
Unsure
Private
https://waitwhile.com/
https://x.com/waitwhile
https://www.linkedin.com/company/waitwhile/
