Wildix
UCaaS platforms
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- Ease of use
- Ease of management
- Quality of support
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What is Wildix
Wildix is a unified communications as a service (UCaaS) platform that provides cloud PBX, VoIP calling, video meetings, messaging, and collaboration features. It targets small to mid-sized organizations and distributed teams that need business telephony and internal/external communications in one system. The product is commonly delivered through channel partners and supports integrations with business applications such as CRM systems. Wildix also offers hardware endpoints and WebRTC-based calling options to support browser-first deployments.
Broad UC feature coverage
Wildix combines cloud PBX, voice, video meetings, chat, and presence in a single UCaaS offering. This reduces the need to stitch together separate tools for calling and collaboration. It supports common business telephony functions such as IVR, call routing, ring groups, and voicemail. For organizations prioritizing a single-vendor UC stack over a contact-center-first platform, this breadth can simplify procurement and administration.
WebRTC and browser calling
Wildix supports WebRTC-based communications, enabling calling directly from a browser without a dedicated softphone in some scenarios. This can reduce client deployment overhead for remote or temporary users. Browser-based communications also align with modern security and device-management approaches where IT prefers fewer installed applications. It is particularly relevant for teams that work across managed and unmanaged endpoints.
Partner-led deployment model
Wildix is commonly sold and implemented through certified partners, which can provide local support, onboarding, and managed services. This model can help organizations that lack in-house telephony expertise. Partners may also assist with number porting, network readiness, and endpoint provisioning. For multi-site rollouts, a partner can coordinate implementation and ongoing administration as a service.
Contact center depth varies
Wildix focuses on UCaaS and business telephony rather than being a contact-center-first suite. Organizations needing advanced contact center capabilities (for example, sophisticated workforce management, deep quality management, or complex omnichannel routing) may require add-ons or separate systems. This can increase integration and reporting complexity. Buyers should validate which contact center features are native versus partner-provided.
Partner dependency for outcomes
Because delivery often relies on resellers and integrators, customer experience can vary by partner capabilities and service levels. Implementation quality, training, and ongoing support may differ across regions. This can make it harder to standardize processes for global deployments. Prospective customers should assess partner certifications, SLAs, and escalation paths.
Integration ecosystem may be narrower
Compared with larger UCaaS ecosystems, Wildix may offer fewer prebuilt integrations and marketplace options depending on region and edition. Some integrations may require custom work via APIs or partner services. This can affect time-to-value for CRM/ITSM synchronization and analytics consolidation. Organizations with complex integration requirements should confirm supported connectors and API coverage early.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| PBX-Basic | Not published on site — contact Wildix or a Wildix partner for pricing | Classic PBX features for unattended/deskless phones: 2 concurrent calls per user, 1 device per user, voicemail, fax support, call queuing/IVR/ACD, call recording, and access to Wilma AI voicebots (per Wildix site). |
| UC-Essential | Not published on site — contact Wildix or a Wildix partner for pricing | Adds Collaboration 7 apps (web, mobile, desktop), team chat, web conferencing, presence, file sharing, up to 10 devices per user, 4 concurrent calls per user, access to Wilma AI voice & chatbots. |
| UC-Business | Not published on site — contact Wildix or a Wildix partner for pricing | Customer-facing features: 8 concurrent calls per user, WebRTC Kite webchat/widget, chats & web meetings with customers, AI assistant in chat, transcriptions & summaries (limited hours noted), integrations hub (250+ integrations). |
| UC-Premium | Not published on site — contact Wildix or a Wildix partner for pricing | Includes UC-Business plus manager/supervisor features: company call activity reporting (CDR-View), contact center dashboards (x-caracal), WBI access (limited included hours). |
Seller details
Wildix S.r.l.
Trento, Italy
2005
Private
https://www.wildix.com/
https://x.com/wildix
https://www.linkedin.com/company/wildix/
