WotNot
Bot platforms software
Chatbots software
AI chatbots software
Live chat software
Conversational intelligence software
Generative AI software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$23 per month
Free Trial
Free version unavailable
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- Real estate and property management
- Construction
- Retail and wholesale
What is WotNot
WotNot is a chatbot and live chat platform used to build and deploy conversational experiences for customer support, lead capture, and basic workflow automation. It targets customer-facing teams in sales, marketing, and support that want to design bots with a visual builder and connect them to common business systems. The product combines rule-based flows with AI-assisted capabilities and handoff to human agents. It also provides deployment options for websites and messaging channels, with integrations intended to route data into CRM and helpdesk tools.
Visual bot builder for teams
WotNot provides a no/low-code flow builder that lets non-developers create guided conversational journeys. This supports common use cases such as lead qualification, FAQ deflection, and appointment or demo requests. Compared with more developer-centric bot frameworks, it reduces the need for custom code for standard flows. Teams can iterate on conversation steps without a full engineering release cycle.
Live chat and agent handoff
The platform includes live chat functionality alongside automation, enabling escalation from bot to human agent. This is useful for handling edge cases, complex questions, or high-value leads that require human judgment. Agent handoff helps preserve context from the bot interaction to reduce repeated questions. It fits organizations that want a single tool for both automated and human-assisted chat.
Integrations for lead and support
WotNot supports integrations intended to connect chat interactions to downstream systems such as CRM, email, and support tooling. This helps teams capture structured lead data, create tickets, or trigger follow-up workflows. Integration coverage reduces manual copy/paste and improves attribution for marketing and sales. It can be deployed on web properties where these workflows are already established.
AI depth varies by use case
For generative AI and conversational intelligence scenarios, outcomes depend on configuration, knowledge sources, and guardrails. Organizations with strict compliance or high accuracy requirements may need additional controls, testing, and monitoring beyond default settings. Some advanced capabilities found in specialized AI agent platforms (e.g., complex tool orchestration) may require workarounds or external services. Buyers should validate performance on their specific intents and content.
Complex deployments may need help
Multi-brand, multi-region, or highly customized conversational experiences can introduce design and maintenance overhead. Advanced routing, permissions, and environment management needs may exceed what smaller teams can manage without governance. If deep customization is required, teams may still need developer support for integrations, data mapping, or custom widgets. This can affect total implementation time.
Channel and analytics coverage limits
Channel availability and feature parity can vary across web chat and messaging channels, which can constrain omnichannel strategies. Reporting may be sufficient for operational monitoring but may not replace dedicated analytics for conversation mining, QA, and attribution. Organizations that require granular conversation intelligence, experimentation frameworks, or enterprise-grade BI pipelines may need supplemental tooling. Buyers should confirm required channels, metrics, and export options during evaluation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Lite | $23 per month (billed annually); $29 per month (monthly billing as stated in Help Center/blog) | 1,000 chats; 1,000 AI credits; No-code agent builder; Zapier integration; Start 14-day free trial. |
| Starter | $79 per month (billed annually); $99 per month (monthly billing as stated in Help Center/blog) | 5,000 chats; 5,000 AI credits; AI Studio; All LLM models; Integrations; Ticketing support; Start 14-day free trial. |
| Premium | $239 per month (billed annually); $299 per month (monthly billing as stated in Help Center/blog) | 10,000 chats; 10,000 AI credits; Live Chat; HTTP requests; Hide branding; Customize chat widget; Start 14-day free trial. |
| Enterprise | Custom pricing (contact sales) | Unlimited chats & AI credits; Professional services; InfoSec & legal review; SSO integration; Custom integrations; Priority support. |
