XCALLY
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is XCALLY
XCALLY is contact center software used to manage inbound and outbound customer interactions across voice and digital channels. It supports use cases such as customer service, help desk, and sales operations that need agent routing, queue management, and supervisor monitoring. The product is commonly deployed with telephony infrastructure (including SIP/VoIP) and is positioned for organizations that want configurable contact center capabilities with integration options for external business systems.
Omnichannel interaction handling
XCALLY supports handling customer interactions beyond voice, enabling teams to manage multiple channels from a unified agent experience. This helps contact centers standardize workflows and reporting across channels. It fits teams that need to consolidate customer touchpoints without adopting separate point tools for each channel.
Core routing and queue controls
The platform provides foundational contact center functions such as queues, routing logic, agent states, and supervisor visibility. These capabilities support typical operational requirements like SLA-driven distribution and workload balancing. It aligns with expectations for modern contact center software in the same segment as cloud contact center suites.
Integration and deployment flexibility
XCALLY is used in environments that require integration with external systems (for example CRM or ticketing) and telephony components. This can be valuable for organizations with existing SIP/VoIP investments or specific infrastructure constraints. It is a practical option when a business needs configurable deployment patterns rather than a single prescribed model.
Less transparent public benchmarking
Compared with larger, widely benchmarked contact center platforms, there is typically less third-party performance and scale information available publicly. This can make it harder for buyers to validate fit for very large, globally distributed deployments. Organizations may need to rely more on vendor-led references and proof-of-concept testing.
Advanced AI features vary
AI-driven capabilities (such as advanced conversational automation, real-time agent assist, and sophisticated speech analytics) may not be as standardized or as broadly packaged as in some enterprise-focused suites. Buyers with strong requirements for out-of-the-box AI should confirm exact feature availability and licensing. This is especially important for teams prioritizing automation and analytics maturity.
Ecosystem depth may be smaller
The breadth of prebuilt integrations, marketplace apps, and implementation partners can be more limited than in platforms with very large ecosystems. This may increase the need for custom integration work in complex environments. Procurement teams should assess partner availability in their region and required connectors.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Voice | Contact for pricing (Get a quote) | Agent softphone; Omnidesktop Interface; 1 Admin Access per server; Silver Support; Channels: Voice, IVR Channels; Contact Manager, Visual IVR, Flow Routing, Analytics, CRM & Ticketing integrations, App Zone, API |
| Voice Advance | Contact for pricing (Get a quote) | Includes Voice features plus Outbound Dialer, Scripting tool, Screen Recording, Agent Profile Package; Channels: Voice, IVR; CRM & Ticketing integrations, App Zone, API |
| Digital | Contact for pricing (Get a quote) | Omnidesktop Interface; Channels: SMS, Email, WhatsApp, Web chat, Fax, Open channel; Channel Sessions; Contact Manager, Agent Profile, Flow Routing, Analytics, CRM & Ticketing integrations, App Zone, API |
| Voice + Digital | Contact for pricing (Get a quote) | All Voice and Digital features combined; Omnidesktop Interface; Channels: Voice, SMS, Email, WhatsApp, Web chat, Fax, Open channel, IVR; Outbound Dialer, Screen Recording, Analytics, CRM & Ticketing integrations |
Notes: Pricing is not published on the official site; XCALLY’s Plans page instructs visitors to “Get a quote” and the site provides a “Start a free trial” request form. Pricing and contract details (minimum agents, billing cadence, per-user rates, or seat minimums) are not disclosed on the official site.
