XMReality
AR collaboration tools
Industrial AR platforms
Remote video support software
Remote support software
Augmented reality software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$35 per user per month
Free Trial
Free version unavailable
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What is XMReality
XMReality is a remote visual support platform that combines live video calls with augmented reality annotations to help experts guide field technicians and customers through troubleshooting and maintenance tasks. It is used in industrial service, equipment maintenance, and customer support scenarios where visual context reduces miscommunication. The product supports remote assistance workflows such as drawing/pointing in the video feed, capturing evidence, and documenting sessions. XMReality also offers capabilities aimed at enterprise deployment, including user management and integrations for service processes.
AR annotations on live video
XMReality provides real-time visual guidance features such as on-screen drawing, pointers, and annotations over a live camera feed. This supports step-by-step troubleshooting when verbal instructions are insufficient. The approach aligns with common remote-assist use cases in industrial environments where hands-on tasks require precise guidance.
Enterprise-oriented deployment controls
The platform includes administrative capabilities typically needed for enterprise rollouts, such as user and device management and role-based access patterns. These controls help standardize remote support across multiple sites and teams. It also supports governance needs that arise in regulated or safety-critical service operations.
Service workflow documentation support
XMReality supports capturing information from remote sessions (for example, images and session details) to aid reporting and follow-up. This can reduce reliance on manual note-taking and improve traceability of what was done during a support interaction. Documented sessions can also support training and continuous improvement for field service teams.
Industrial focus may narrow fit
XMReality is primarily oriented toward industrial remote assistance and field service workflows. Organizations looking for lightweight, ad hoc consumer-style video support may find the feature set and deployment model more than they need. Some teams may prefer simpler tools when AR guidance and governance are not required.
Integration effort varies by stack
While the product is positioned for enterprise use, integrating remote support into existing ITSM/field service, identity, and device ecosystems can require configuration and project work. The level of effort depends on the customer’s systems and desired automation. Buyers should validate available connectors and APIs against their target workflows.
Connectivity and device constraints
As with most remote video support solutions, performance depends on network quality at the point of service. Video, AR overlays, and session capture can be impacted by low bandwidth or unstable connections in the field. Hardware choices (mobile devices, headsets) and OS policies can also affect usability and rollout consistency.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $35 per user/month (annual billing) or $42 per user/month (monthly billing) | Unlimited calls; powerful guide tools; documentation with snapshots & notes; online knowledge base; max 5 users. |
| Professional | $68 per user/month (annual billing) or $78 per user/month (monthly billing). NOTE: the page FAQ also shows a $65 per user/month (annual) figure for Professional (inconsistency on the official page). | Everything in Basic, plus call recordings & PDF reports; AI transcription & analysis; group calls; branding (logo & colors); Microsoft Teams/Outlook and no-code integrations; 10 GB storage per user included. |
| Enterprise | Custom quote (invoiced annually) | Everything in Professional, plus advanced user & team management; customizable AI transcription/analysis; flexible/cloud storage options; dedicated support; add-ons: SSO, advanced branding, integrations and APIs. |
Additional notes: The official pricing page indicates a 14-day free trial (no credit card required to start). Prices are shown in USD, EUR and SEK and VAT is excluded. The official page contains a minor inconsistency in the Professional annual/monthly equivalent (see note above).
Seller details
XMReality AB
Stockholm, Sweden
2014
Public
https://www.xmreality.com/
https://x.com/xmreality
https://www.linkedin.com/company/xmreality/
