Xurrent
Enterprise IT management software
Incident management software
IT service management tools
Service desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$5 per user per month
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What is Xurrent
Xurrent is an IT service management (ITSM) and service desk platform used to manage incidents, service requests, problems, changes, and related workflows. It targets IT operations and service management teams that need ticketing, self-service, and process governance across internal or external service providers. The product emphasizes structured ITIL-aligned processes, configurable workflows, and reporting for service performance and compliance needs.
ITIL-aligned process coverage
Xurrent supports core ITSM processes such as incident, request, problem, and change management in a single system. This helps teams standardize intake, approvals, and handoffs across service desk and operations groups. It is suited to organizations that need consistent process controls rather than ad hoc ticket handling.
Configurable workflows and forms
The platform provides configuration options for request types, routing rules, approvals, and status models to fit different service teams. This enables tailoring without requiring a separate tool for each workflow. It can reduce reliance on custom development for common service desk variations.
Service reporting and governance
Xurrent includes dashboards and reporting to track volumes, SLA performance, and operational trends. These capabilities support service reviews and continuous improvement programs. It is useful where auditability and measurable service outcomes are required.
May require process maturity
Organizations without established ITSM practices can find structured workflows and governance features heavier than lightweight ticketing tools. Successful adoption often depends on defined service catalogs, ownership, and SLA policies. Implementation effort can increase if processes need to be designed alongside the tool rollout.
Limited public technical transparency
Compared with some widely adopted platforms in this space, there is less readily available public detail on Xurrent’s integration catalog, API depth, and extensibility patterns. This can make early-stage evaluation harder for teams with complex toolchains. Buyers may need vendor-led demos and documentation access to validate fit.
Ecosystem and skills availability
If the product has a smaller market footprint than some alternatives, it may have fewer third-party consultants, prebuilt connectors, and community resources. This can affect implementation speed and long-term administration staffing. Teams may rely more on vendor support for advanced configurations and integrations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $6 per user/month (monthly) or $5 per user/month (annual — Save 16%) | Incident response for smaller teams; Seats: up to 5; 1 team; Up to 5 integrations per team; Community support; Call/SMS limits: 100/user/month (USA, Canada, India) and 25/user/month (rest of world); No dedicated customer success manager; Status page: not included |
| Growth | $16 per user/month (monthly) or $14 per user/month (annual — Save 16%) | Incident management for fast-growing teams; Seats: up to 50; Up to 5 teams; Up to 25 integrations per team; Business hours support (9x5); Shared customer success manager; Status page: optional add-on ($10K/year) |
| Enterprise | Custom / Talk to Sales | Advanced incident management for enterprises; Seats: Unlimited (minimum 80); Unlimited teams & integrations; 24x7 priority support & escalation; Dedicated customer success manager; Status pages included; Unlimited Call/SMS; Custom pricing — contact sales |
Notes:
- Xurrent IMR (Incident Management & Response) page explicitly lists the Starter, Growth and Enterprise tiers with the prices shown above and a FREE 14‑day trial (no credit card required). Source: Xurrent IMR pricing page.
- Xurrent’s ITSM/license-level pricing is not published on the public site; the vendor states license plans are tailored and asks customers to contact Xurrent for detailed ITSM pricing. The ITSM pricing page/FAQ states they do not offer a freemium ITSM plan but do offer guided proof-of-concept or sandbox environments on request.
Seller details
Xurrent
Palo Alto, California, United States
2011
Private
https://www.xurrent.com/
https://x.com/xurrent
https://www.linkedin.com/company/xurrent
