yellow.ai
Conversational marketing software
Bot platforms software
Chatbots software
General-purpose AI agents
Live chat software
Customer service automation software
Agentic AI software
AI agents
AI customer support agents software
Conversational intelligence software
WhatsApp marketing software
E-commerce software
Conversational commerce platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if yellow.ai and its alternatives fit your requirements.
Contact the product provider
Free Trial unavailable
Free version
Small
Medium
Large
- Education and training
- Transportation and logistics
- Banking and insurance
What is yellow.ai
yellow.ai is an enterprise conversational automation platform used to build and deploy AI-powered chat and voice agents for customer support and service operations. It supports use cases such as self-service, agent assist, and automated resolution across web, mobile, and messaging channels including WhatsApp. The platform combines bot building, channel integrations, and analytics/monitoring features aimed at contact centers and digital support teams. It is typically adopted by mid-market and enterprise organizations that need multi-channel automation with governance and handoff to human agents.
Broad channel deployment options
yellow.ai supports deployment across common digital channels such as website chat, mobile, and messaging apps including WhatsApp, as well as voice use cases. This helps teams maintain consistent automation across customer touchpoints rather than managing separate tools per channel. It also enables escalation from automated flows to live agents when needed. Multi-channel coverage is a practical differentiator for organizations running both service and messaging programs.
Enterprise bot building toolkit
The product provides tooling to design conversational flows and deploy AI agents without building everything from scratch. It is positioned for operational use, with features that typically include intent/flow management, integrations, and controls for production deployments. This reduces time-to-launch for common service automation scenarios like FAQs, order status, and appointment workflows. It can fit teams that need a centralized platform rather than point solutions.
Contact-center oriented capabilities
yellow.ai targets customer service automation, including self-service and human handoff patterns used in support organizations. It is designed to work alongside live support processes rather than replacing them entirely. This makes it relevant for teams that need automation plus agent workflows and monitoring. The focus aligns with organizations that measure outcomes like containment, deflection, and resolution time.
Implementation can be complex
Enterprise conversational automation often requires integration with CRM, ticketing, identity, and knowledge systems to deliver end-to-end resolution. That integration work can increase deployment time and require specialized skills or professional services. Organizations with limited technical resources may find initial rollout and ongoing tuning demanding. Complexity tends to rise further when supporting multiple brands, regions, or languages.
Automation quality depends on data
Performance of AI agents depends on the quality of knowledge sources, training data, and ongoing content governance. If underlying policies, catalogs, or help content are inconsistent, the bot experience can degrade and increase escalations. Teams typically need processes for continuous improvement, testing, and analytics review. Without that operational discipline, outcomes may not match expectations.
Not a full service suite
While it automates conversations, yellow.ai is not inherently a complete customer service stack (for example, ticketing, workforce management, or full contact-center telephony) in a single product. Many buyers still need adjacent systems for case management, agent desktop, and reporting consolidation. This can lead to additional vendor management and integration overhead. Fit is strongest when used as the automation layer within an existing support ecosystem.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Freemium (Free) | $0 (permanently free) | 5,000 monthly bot conversations (per docs); unlimited agent seats; 500 chat/email tickets per month; integration with up to 2 channels; productivity tools (canned responses, unified inbox); limited features compared to Premium (some modules restricted such as Doc Cog, Knowledgebase, SMS/Voice). NOTE: Yellow.ai pricing page also shows an entry that reads "500/month included, then $0.99 per resolution" for included units/overage — this appears on the public pricing page and may refer to a different included metric; official docs show 5,000 monthly bot conversations.. |
| Premium / Enterprise | Contact sales (custom pricing) | Enterprise features are usage-based/custom: unlimited bots, unlimited channels, custom integrations, custom dashboards, role-based access controls, SOC2/GDPR/ISO compliance options; module-based billing (e.g., Monthly Reached Users (MRU) and WhatsApp usage) — customers must contact Yellow.ai for tailored pricing. (Official site requires scheduling a call / contacting sales for Premium pricing). |
Seller details
Yellow.ai
San Mateo, California, United States
2016
Private
https://yellow.ai/
https://x.com/yellowdotai
https://www.linkedin.com/company/yellow-ai
