YouTrack
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Free TrialFree version
What is YouTrack
Highly configurable workflows
Strong agile planning tools
Cloud and self-hosted options
Knowledge base is secondary
Configuration adds admin overhead
Portfolio and goals are limited
Plan & Pricing
YouTrack Cloud (per-user, pay-as-you-go) Pricing model: Per-user subscription (pay-as-you-go) Free tier: Free for teams up to 10 users Monthly: Starting at $5.40 per user/month (per-user rate decreases as you add more users) Annual: Starting at $4.50 per user/month (annual billing includes 2 months free; per-user rate decreases as you add more users) Helpdesk agents: Up to 3 agents are free (unlimited reporters). For 4+ agents: $6.00 per agent/month (monthly billing) or $5.50 per agent/month (annual billing) Trial: 14-day Cloud trial (includes 100 users, 50 support agents, 100 GB disk) — after trial it reverts to free plan (10 users + 3 agents). Examples (official): Monthly examples: 15 users — $81.00; 25 users — $135.00; 50 users — $270.00; 100 users — $539.00; 250 users — $1,272.50; 500 users — $1,995.00. Annual examples: 15 users — $810.00; 25 users — $1,350.00; 50 users — $2,700.00; 100 users — $5,390.00; 250 users — $12,725.00; 500 users — $19,950.00.
YouTrack Server (self-hosted) — user-pack (tiered) pricing (new license & extend subscription)
| Plan (user pack) | New license price (USD) | Extend subscription (USD) |
|---|---|---|
| 15 users | $900 | $450 |
| 25 users | $1,500 | $750 |
| 50 users | $3,000 | $1,500 |
| 100 users | $6,000 | $3,000 |
| 250 users | $13,000 | $6,500 |
| 500 users | $21,000 | $10,500 |
| 750 users | $27,000 | $13,500 |
| 1,000 users | $33,000 | $16,500 |
| 1,500 users | $45,000 | $22,500 |
| 2,000 users | $54,000 | $27,000 |
YouTrack Server Helpdesk: Helpdesk remains free for up to 3 agents; for 4+ agents the price is $72 per agent per year (official server pricing).
Seller details
