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EngageBay All-in-One Suite

Features
Ease of use
Ease of management
Quality of support
Affordability
Market presence
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Pricing from
$12.74 per user per month
Free Trial unavailable
Free version
User corporate size
Small
Medium
Large
User industry
  1. Media and communications
  2. Agriculture, fishing, and forestry
  3. Professional services (engineering, legal, consulting, etc.)

What is EngageBay All-in-One Suite

EngageBay All-in-One Suite is a small-business CRM platform that combines sales CRM, marketing automation, email marketing, landing pages/forms, and a basic help desk in a single product. It is used by SMB teams to manage contacts and deals, run email and automation campaigns, capture leads via forms/landing pages, and handle customer support tickets. The suite emphasizes an integrated database across marketing, sales, and support modules with built-in email tracking and campaign tools.

pros

Broad all-in-one feature set

The suite includes CRM and pipeline management alongside marketing automation, email campaigns, landing pages, web forms, and a help desk. This reduces the need to stitch together multiple point tools for lead capture, nurturing, and basic support. For smaller teams, the single-vendor approach can simplify administration and data handoffs between marketing and sales.

Integrated email and tracking

EngageBay supports email sending and tracking features that connect activity back to contact records. This helps teams log engagement signals (opens/clicks where supported) and relate them to deals and follow-ups. Having email activity in the same system as the CRM can reduce manual logging and improve visibility for sales reps.

Built-in lead capture tools

Landing pages and online forms are included, enabling lead capture without a separate builder for basic use cases. Captured submissions can flow into the contact database and be routed into automations or sales workflows. This supports common SMB scenarios such as newsletter signups, demo requests, and simple campaign-specific pages.

cons

Less depth for enterprise needs

While it covers many functions, the depth of capabilities in each module may not match specialized or enterprise-focused platforms. Organizations with complex sales processes, advanced governance, or large-scale customization requirements may find constraints. Teams needing extensive ecosystem integrations and highly configurable objects/workflows may require additional tooling or a different platform.

Limited advanced experimentation tooling

The product includes campaign and page-building capabilities, but advanced conversion-rate optimization and rapid testing programs often require more specialized experimentation features. If a team needs sophisticated A/B testing management across multiple channels with detailed statistical controls, they may need complementary tools. Reporting and attribution depth can also be a limiting factor for mature growth teams.

Help desk is relatively basic

The included help desk supports ticketing, but organizations with complex support operations may need more advanced features such as deep omnichannel routing, workforce management, or extensive knowledge base workflows. Larger support teams may also require more granular permissions and analytics. As support volume grows, dedicated customer service platforms can be a better fit.

Plan & Pricing

Plan Price Key features & notes
Free $0 per user/month 250 contacts; Email Marketing, Autoresponders, Email Broadcast, Sequences, Lead Grabbers, Landing Pages, CRM, Helpdesk, Live Chat; Free for teams up to 15 users; no credit card required.
Basic $14.99 per user/month (Monthly) \ $13.79 per user/month (Yearly — 8% off) \ $12.74 per user/month (Biennial — 15% off) 500 contacts; Email Templates; Web Pop-ups; Landing Page Builder; Lead Scoring; SMS Marketing; 3rd-party integrations; Social Suite; Tag Manager.
Growth $64.99 per user/month (Monthly) \ $59.79 per user/month (Yearly — 8% off) \ $55.24 per user/month (Biennial — 15% off) 5,000 contacts; Marketing Automation; Push Notifications; Site Messages; Broadcast A/B Testing; Landing Page A/B Testing; Custom Domain; Call Records; Service Automation; Products; Proposals.
Pro $119.99 per user/month (Monthly) \ $110.39 per user/month (Yearly — 8% off) \ $101.99 per user/month (Biennial — 15% off) 50,000 contacts; Marketing Automation; Web Analytics; Proposal Analytics; SSO; Role Management; Goals; Custom Reporting; Dedicated Account Manager; Uptime SLA; Phone Support.

Seller details

EngageBay Inc.
Mountain View, CA, USA
2017
Private
https://www.engagebay.com/
https://x.com/engagebay
https://www.linkedin.com/company/engagebay/

Tools by EngageBay Inc.

EngageBay All-in-One Suite

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