SuperOffice CRM
CRM software
Marketing automation software
Online form builder software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€57 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Professional services (engineering, legal, consulting, etc.)
- Banking and insurance
- Construction
What is SuperOffice CRM
SuperOffice CRM is a customer relationship management platform focused on managing sales pipelines, customer contacts, and service interactions. It is used primarily by small and mid-sized organizations that want structured sales and customer follow-up with Outlook/Office-style workflows. The product also includes marketing features such as email campaigns and web forms, and it supports integrations and extensions through an ecosystem and APIs.
Strong sales pipeline management
SuperOffice CRM provides core CRM capabilities for accounts, contacts, activities, opportunities, and forecasting. It supports configurable sales processes and pipeline stages to standardize how teams qualify and progress deals. Users can track interactions and next steps in a single record, which helps with continuity across sales and account management.
Built-in marketing and forms
The platform includes email marketing capabilities and web forms that can capture leads directly into the CRM database. This reduces reliance on separate tools for basic campaign execution and lead capture. For organizations with straightforward marketing needs, the native features can simplify data flow from forms to contacts and follow-up activities.
Integration and extensibility options
SuperOffice supports integrations with common business systems and provides APIs for custom connectivity. It offers add-ons and configuration options to adapt data models, screens, and processes to specific teams. This can be useful for companies that need CRM to connect with ERP, email/calendar, or industry-specific systems without replacing their core stack.
Marketing automation depth varies
While it includes email campaigns and forms, advanced marketing automation features (such as complex multi-branch journeys, extensive behavioral scoring, and broad channel orchestration) may require additional modules or external tools. Teams with sophisticated lifecycle marketing requirements may find the native capabilities less comprehensive than specialized automation platforms. This can increase implementation scope when marketing needs expand.
Customization can require expertise
Configuring fields, processes, permissions, and integrations can be non-trivial for organizations without CRM administration experience. Some changes may require partner support or developer involvement, particularly for deeper integrations and tailored workflows. This can affect time-to-value compared with more prescriptive, out-of-the-box setups.
Ecosystem may be narrower
Compared with the largest CRM suites, the breadth of third-party apps, templates, and prebuilt industry solutions can be more limited. Organizations that depend heavily on a wide marketplace of plug-and-play extensions may need more custom work. This can influence total cost and ongoing maintenance for highly specialized requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Sales Essentials | €71 per user/month (billed annually) | Centralized contact & account management; email & document integration; mobile CRM; GDPR-compliant data storage; visual sales pipeline (board view). |
| Sales Premium | €99 per user/month (billed annually) | Everything in Sales Essentials plus automated sales workflows, project management, quote management (products & price lists), customizable sales dashboards, activity monitoring, AI Copilot for pitch and proposal creation. |
| Service Essentials | €57 per user/month (billed annually) | Unified customer information and interaction history; organized request management and categorization; autoreply and response templates; customer service reporting and analytics. |
| Service Premium | €92 per user/month (billed annually) | Everything in Service Essentials plus intelligent rule-based request routing, escalation rules/SLA support, self-service knowledge base/FAQ, custom request types, AI Copilot for summarizing requests and replies. |
| Marketing Essentials | €353 per site + one user/month (billed annually) | Professional email marketing creation (templates), SMS integration, lead capture forms, email performance dashboards, consent/GDPR management. Note: Marketing pricing is split into a platform (site) and user plan; additional charges apply for mailings beyond the generous included allowance. |
| Marketing Premium | €664 per site + one user/month (billed annually) | Everything in Marketing Essentials plus automated customer journey workflows, marketing automation reports, AI-powered content creation (images/copy/CTAs), and project management for marketing teams. |
| CRM Suite | Combine plans / Contact sales | The CRM Suite is the combined platform across Sales, Marketing and Service (no separate public list price shown on the pricing page). |
Overall notes: Prices shown are the annual-payment list prices on SuperOffice's official pricing page. Billing periods can be monthly, quarterly, semi-annually or annually; listed prices are annual. Contract term: 12 months (auto-renews). Pricing page source: official SuperOffice pricing page.
Seller details
SuperOffice AS
Oslo, Norway
1989
Private
https://www.superoffice.com/
https://x.com/superoffice
https://www.linkedin.com/company/superoffice/
