Bitrix24
CRM software
AI writing assistants
Employee intranet software
Screen sharing software
Video conferencing software
Cloud content collaboration software
Document management software
Knowledge base software
Website builder software
Help desk software
Kanban project management software
Project collaboration software
Project management software
Calendar software
Team collaboration software
Knowledge management software
Project, portfolio & program management software
Data storage software
Real estate client database software
AI report writing tools
AI bio generator tools
AI report generator tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per organization per month
Free TrialFree version
Small
Medium
Large
- Construction
- Real estate and property management
- Agriculture, fishing, and forestry
What is Bitrix24
Bitrix24 is a combined CRM and work management platform that includes sales pipeline tracking, contact management, communications, and collaboration tools. It targets small to mid-sized organizations that want CRM plus internal collaboration (chat, tasks, calendars, files, and intranet) in a single system. The product supports both cloud and self-hosted deployments, with configurable modules for CRM, projects, and customer support workflows. It also includes website and landing page tools and basic automation features that connect sales and service processes.
Broad all-in-one suite
Bitrix24 bundles CRM, tasks/projects, chat, calendars, document storage, knowledge base, and basic help desk capabilities in one product. This can reduce the need to integrate multiple point solutions for teams that want a single workspace. Compared with CRM-only tools in the reference set, it places more emphasis on internal collaboration and intranet-style features. The breadth is useful for organizations standardizing on one vendor for sales and day-to-day team coordination.
Cloud and self-hosted options
Bitrix24 offers both SaaS and on-premise/self-hosted deployment models. This supports organizations with data residency, network, or customization requirements that prefer to run the system in their own environment. It also provides a path for teams that start in the cloud and later need more control over infrastructure. Many products in the reference set are primarily cloud-first, so this deployment flexibility can be a differentiator.
Workflow automation and routing
The platform includes automation elements such as CRM pipelines, rules/triggers, task workflows, and assignment/routing features. These tools help standardize lead handling, follow-ups, and internal handoffs between sales and service teams. Built-in communications (chat, calls/video depending on plan) can keep activity tied to records and tasks. For teams that want process structure without building custom software, the included automation can cover common scenarios.
Complex UI and configuration
Because Bitrix24 spans many functional areas, setup and navigation can be more complex than focused CRM products. Teams often need time to decide which modules to use and how to structure pipelines, permissions, and workspaces. This can increase onboarding effort and require an internal administrator. Organizations seeking a minimal, sales-only workflow may find the interface heavier than necessary.
Depth varies by module
Some components (for example, help desk, knowledge base, or document management) may not match the specialized depth of dedicated tools in those categories. Advanced reporting, analytics, or highly tailored sales features can require additional configuration or add-ons. As requirements grow, teams may still need integrations to best-of-breed systems. This can reduce the value of an all-in-one approach for complex environments.
AI features not core
While Bitrix24 includes automation and may offer AI-assisted capabilities in certain plans, AI writing/report generation is not its primary focus. Organizations evaluating it specifically as an AI writing assistant or AI report generator may find fewer controls, templates, or governance features than dedicated AI content tools. AI capabilities can also vary by edition and region, which complicates standardization. Buyers should validate exact AI functions, data handling, and availability during procurement.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 — Free forever (cloud) | 100% free for 1–2 users by default; 5 GB storage; Basic CRM (deals, contacts); Tasks (Kanban, Gantt); Shared calendars; Chat & video calls. (Bitrix24 cloud Free plan). |
| Basic | US$61 per organization / month (billed monthly) or US$49 per organization / month (billed annually) — includes 5 users | Everything in Free, plus 24 GB storage, sales pipelines, recurring deals, online payments, email integration, WhatsApp integration, telephony, website builder. |
| Standard | US$124 per organization / month (billed monthly) or US$99 per organization / month (billed annually) — includes 50 users | Everything in Basic, plus 100 GB storage, unlimited leads, invoices & estimates, web form designer, e-signature, WhatsApp marketing, sales automation, recurring tasks, task efficiency (KPI), unlimited projects. (Marked as most popular). |
| Professional | US$249 per organization / month (billed monthly) or US$199 per organization / month (billed annually) — includes 100 users | Everything in Standard, plus 1,024 GB storage, AI-powered sales, sales automation, call tracking, email marketing, ad automation, booking, analytics & reporting, task time tracking, task automation, RPA, unlimited boards, HR management tools, employee hours tracking. |
| Enterprise (multiple tiers) | Example tiers (per organization / month): 250 users — US$499 (monthly) / US$399 (annual); 500 users — US$799 / US$639; 1,000 users — US$999 / US$799; 2,000 users — US$1,999 / US$1,599; 3,000 users — US$2,999 / US$2,399; 4,000 users — US$3,999 / US$3,199; 5,000 users — US$4,999 / US$3,999; 6,000 users — US$5,999 / US$4,799; 7,000 users — US$6,999 / US$5,599; 8,000 users — US$7,999 / US$6,399; 9,000 users — US$8,999 / US$7,199; 10,000 users — US$9,999 / US$7,999 | Maximum data protection, speed, and unlimited business growth. Enterprise tiers are flat-priced per organization with user limits; multiple size options shown on official pricing page. |
Seller details
Bitrix, Inc.
Alexandria, Virginia, USA
1998
Private
https://www.bitrix24.com/
https://x.com/bitrix24
https://www.linkedin.com/company/bitrix24/
