Kommo
CRM software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$90 per user
Free Trial
Free version unavailable
Small
Medium
Large
- Media and communications
- Real estate and property management
- Professional services (engineering, legal, consulting, etc.)
What is Kommo
Kommo is a cloud-based CRM focused on managing leads and deals through a pipeline and communicating with prospects across messaging channels. It is used by small to mid-sized sales teams and customer-facing teams that want to centralize conversations and track follow-ups. The product emphasizes chat-based sales workflows, including capturing inbound messages, assigning them to users, and linking them to contacts and deals. It also supports automation rules and integrations to connect external communication and business tools.
Messaging-centric sales workflows
Kommo is designed around handling customer conversations from messaging channels and tying those interactions to contacts and deals. This supports teams that sell or qualify leads primarily through chat rather than email-only processes. It helps reduce context switching by keeping conversation history and deal context together. This can be a practical fit for inbound lead handling and rapid-response sales motions.
Pipeline and lead management
The product provides core CRM capabilities such as deal pipelines, stages, tasks, and contact/company records. Teams can use these features to standardize qualification steps and track progress from lead to close. It supports day-to-day sales operations without requiring an enterprise CRM footprint. For many SMB use cases, the feature set covers the essentials needed to run a structured pipeline.
Automation and integrations support
Kommo includes workflow automation options (for example, triggers and rules tied to pipeline stages and activities). It also offers integrations to connect communication channels and other business applications. These capabilities help teams route leads, assign ownership, and enforce follow-up steps with less manual work. Integration breadth and depth can vary by channel and region, but the platform is built to connect to external tools.
Less suited for enterprise CRM
Kommo is typically positioned for SMB and mid-market teams rather than complex enterprise sales organizations. Organizations needing advanced territory management, complex forecasting, extensive customization, or large-scale governance may find gaps. Larger deployments may also require more formal admin controls and auditability than SMB-focused CRMs prioritize. Fit is strongest when requirements stay within standard pipeline and communication workflows.
Reporting depth can be limited
Compared with more analytics-heavy CRM suites, reporting and dashboarding may be less comprehensive for advanced performance management. Teams that require highly customized reports, multi-object analytics, or deep attribution modeling may need external BI tooling. This can add implementation overhead and ongoing maintenance. Reporting adequacy depends on how complex the sales process and KPIs are.
Channel setup and compliance needs
Messaging-channel CRM workflows often depend on third-party providers, channel policies, and regional availability. Setup can involve additional configuration for templates, permissions, and routing to ensure reliable operations. Regulated industries may need careful review of data retention, consent, and access controls when centralizing chat communications. These considerations can increase time-to-rollout compared with simpler email-centric CRM setups.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Base | $15 USD per user/month (billed $90 per user for 6 months) | 2,500 active leads / user; 12,500 contacts & companies / user; Unified inbox; Multiple sales pipelines; Customizable dashboard; Kommo AI (available in all plans); Limited AI agent during trial; Broadcasting; Automations; Salesbot; Activity limits; Super fields pack; Minimum subscription 6 months; Additional payments required after free messaging limit. |
| Advanced | $25 USD per user/month (billed $150 per user for 6 months) | 5,000 active leads / user; 25,000 contacts & companies / user; Unified inbox; Multiple sales pipelines; Customizable dashboard; Kommo AI (available in all plans); Limited AI agent during trial; Broadcasting; Automations; Salesbot; Activity limits; Super fields pack; Minimum subscription 6 months; Additional payments required after free messaging limit. |
| Enterprise | $45 USD per user/month (billed $270 per user for 6 months) | 10,000 active leads / user; 50,000 contacts & companies / user; Unified inbox; Multiple sales pipelines; Customizable dashboard; Kommo AI (available in all plans); Limited AI agent during trial; Broadcasting; Automations; Salesbot; Activity limits; Super fields pack; Minimum subscription 6 months; Additional payments required after free messaging limit. |
