CloudTalk
Auto dialer software
Outbound call tracking software
Sales acceleration software
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Contact center quality assurance software
Contact center workforce software
Speech analytics software
Cloud PBX platforms software
Call & contact center software
Call recording software
IT call logging software
Predictive dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€19 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Retail and wholesale
- Real estate and property management
What is CloudTalk
CloudTalk is a cloud-based VoIP and contact center platform used to run inbound and outbound calling for sales and support teams. It provides virtual phone numbers, call routing/IVR, agent tools, call recording, and integrations with common CRM and help desk systems. The product is typically used by SMB and mid-market teams that need a browser-based phone system with reporting and quality workflows without deploying on-premises telephony.
Cloud telephony and routing
Provides core contact center and cloud PBX capabilities such as IVR, call queues, ring groups, business hours, and number provisioning. Supports inbound and outbound calling workflows from a web app and mobile apps, reducing dependency on desk phones. This aligns well with teams that need to stand up multi-country calling operations quickly and manage them centrally.
CRM and helpdesk integrations
Offers integrations with common CRM and customer support platforms to log calls, associate activities with contacts, and trigger workflows. This reduces manual data entry and improves visibility of call outcomes inside systems of record. Compared with more sales-engagement-centric tools, CloudTalk is positioned as telephony-first with integrations rather than a full sales suite.
Recording and agent performance tools
Includes call recording and analytics features used for coaching, dispute resolution, and compliance workflows. Provides dashboards and reporting for call activity and agent performance, supporting basic quality management processes. These capabilities help teams standardize call handling and monitor operational KPIs without separate recording infrastructure.
Not a full CCaaS suite
While it covers core calling and routing, some enterprise contact center requirements may need additional products or higher-tier plans. Advanced omnichannel (beyond voice), complex journey orchestration, and deep WFM/QM feature sets are typically stronger in larger CCaaS platforms. Organizations with complex multi-site operations may find gaps in advanced administration and governance.
Dialer depth varies by plan
Predictive/auto-dialing and power dialing capabilities can be plan-dependent and may not match specialized outbound acceleration platforms in configurability. Teams running high-volume outbound programs may need to validate pacing rules, list management, local presence controls, and compliance tooling for their specific regions. This can affect suitability for large-scale outbound operations.
Analytics and speech insights limits
Reporting is oriented around telephony and agent activity metrics; deeper conversation intelligence and speech analytics may require add-ons or external tools. Buyers should confirm availability of transcription, keyword/phrase tracking, sentiment, and QA scoring workflows if those are requirements. Data export, API access, and historical retention can also vary by plan and should be verified.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Lite | €19 per user/month (annual) — €27 per user/month (monthly) | Unlimited calls across the US & Canada (regional availability: US, Canada, LATAM); free inbound & internal calls; basic call handling features. |
| Starter | €25 per user/month (annual) — €34 per user/month (monthly) | Includes 500 outbound minutes per user/month (region-limited), basic outbound features; available globally except US, Canada, LATAM per Help Center. |
| Essential | €29 per user/month (annual) — €39 per user/month (monthly) | Unlimited domestic calls (in applicable regions); includes smart routing, integrations, messaging; common choice for growing teams. |
| Expert | €49 per user/month (annual) — €69 per user/month (monthly) | Advanced features: full monitoring & coaching (listen/whisper/barge), custom dashboards, AI add-ons available; recommended for teams 3+ seats. |
| Custom / Enterprise | Custom pricing (contact sales) | Tailored plans for 25+ seats, bespoke routing, high-volume needs. |
Additional paid add-ons (official site):
- Power Dialer: €15 per user/month (billed annually). More info on product page.
- Parallel Dialer: €39 per user/month (billed annually).
- AI Conversation Intelligence: €9 per user/month (billed annually).
- AI Voice Agents (bundles): Build €350/month for 1,000 mins; Scale €750/month for 2,500 mins; Scale Plus €1,250/month for 5,000 mins; or Pay-as-you-go €0.50 per minute. (Billed monthly where noted.)
Notes: Prices shown on CloudTalk are presented in EUR on the pricing page; CloudTalk also displays monthly vs annual billing (annual shows lower per-month rates; site states "Pay annually, save ~30%" and offers a 14-day free trial.)
Seller details
CloudTalk s.r.o.
Bratislava, Slovakia
2016
Private
https://www.cloudtalk.io/
https://x.com/cloudtalkio
https://www.linkedin.com/company/cloudtalk/
