Voiso
Auto dialer software
Outbound call tracking software
Sales acceleration software
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Speech analytics software
Call & contact center software
Call recording software
Predictive dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$24 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Real estate and property management
- Banking and insurance
- Transportation and logistics
What is Voiso
Voiso is a cloud contact center platform focused on outbound calling operations, providing dialer capabilities, VoIP telephony, call routing, and agent tools in a single system. It is used by sales teams, call centers, and BPOs to run outbound campaigns, manage agent productivity, and monitor call outcomes. The product typically combines predictive/power dialing with call recording and real-time reporting, and it supports integrations to connect calling activity with external CRM and business systems.
Outbound dialer and campaign tools
Voiso centers on outbound operations with predictive and power dialing, campaign lists, and dispositioning workflows. These features support higher call volumes and structured outreach compared with basic VoIP calling tools. Supervisors can manage pacing, retries, and agent availability to keep campaigns consistent. This aligns well with teams that prioritize outbound throughput and operational control.
Built-in telephony and recording
The platform includes VoIP calling capabilities alongside call recording and monitoring features. This reduces the need to source a separate telephony provider for core calling and quality workflows. Recording and monitoring support coaching, dispute handling, and compliance processes when configured appropriately. Centralizing telephony and recordings can simplify administration for distributed teams.
Real-time reporting and QA visibility
Voiso provides dashboards and reporting for call activity, agent performance, and campaign outcomes. Supervisors can use live views to identify queue/campaign issues and intervene during shifts. Historical reports help with staffing, script iteration, and list quality analysis. This level of operational visibility is typically expected in contact center platforms rather than standalone dialers.
Less suited to complex omnichannel
Voiso is primarily oriented around voice and outbound dialing use cases. Organizations needing deep omnichannel routing (e.g., advanced digital channels with unified journey orchestration) may find gaps compared with platforms designed first for broad channel coverage. Some teams may need additional tools for non-voice engagement and case management. This can increase integration and vendor-management overhead.
Integration depth varies by stack
While Voiso supports integrations, the breadth and maturity of connectors can vary depending on the CRM and data tools in use. Teams may require custom work (API, middleware, or professional services) to achieve bi-directional sync, advanced workflow automation, or detailed attribution. This is especially relevant for organizations with strict data models and reporting requirements. Integration effort can affect time-to-value and ongoing maintenance.
Compliance and governance depend on configuration
Call recording, storage, and consent requirements differ by region and industry, and Voiso deployments typically require careful configuration to meet internal policies. Features such as retention controls, access governance, and auditability may need validation during procurement. Companies operating in highly regulated environments may require additional contractual assurances and technical controls. This can lengthen security and compliance reviews.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Core | $30 per user/month (monthly) OR $24 per user/month (annual commitment) | Communication essentials: Inbound & outbound calls, Voiso softphone, call recordings, SMS, web chat, voicemail-to-email, Voiso mobile app, smart routing, Flow Builder (IVR), queuing, text-to-speech, callbacks, CRM & helpdesk integrations (Salesforce, HubSpot, Zoho, etc.), real-time dashboards, call supervision, 6-month storage in Voiso. |
| Pro | $65 per user/month (monthly) OR $52 per user/month (annual commitment) | Everything in Core plus: outbound campaign tools, AI predictive & progressive dialers, automated outbound campaigns, Answering Machine Detection (AMD), local Caller IDs, number validation, CID risk check, omnichannel messaging (WhatsApp, Telegram, Viber, Instagram DM, Facebook Messenger), advanced automation & conditional routing, chatbot & message routing, AI speech analytics (transcription, conversation scoring, call summaries, multilingual translation), APIs & webhooks, advanced security controls, custom roles & 1-year storage (incl. AWS streaming). |
| Custom | Tailored pricing — Contact Sales | Custom contracts, personalized onboarding & training, developer-level support, migration support, advanced security configurations, SLA, compliance alignment, scalable deployment. |
