CallHub
Auto dialer software
Outbound call tracking software
Sales acceleration software
SMS marketing software
Call center infrastructure (CCI) software
Political campaign software
Call & contact center software
Political software
Call recording software
IT call logging software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is CallHub
CallHub is a cloud-based calling and texting platform used to run outbound campaigns with predictive/auto dialing and bulk SMS. It targets political campaigns, nonprofits, and sales or outreach teams that need high-volume voter/contact engagement and basic contact center workflows. The product combines dialer modes, SMS workflows, and campaign management features such as lists, scripts, and compliance-oriented calling controls. It is typically deployed as a standalone outreach tool with integrations to common CRMs and data sources.
Multiple outbound dialing modes
CallHub supports predictive dialing as well as other outbound dialer modes suited to different campaign types and staffing levels. This helps teams balance speed, agent availability, and call connection rates across outreach programs. It fits organizations that run time-bound calling pushes (e.g., fundraising, GOTV, appointment setting) and need rapid list throughput.
Built for political outreach
The platform includes workflows commonly used in political and advocacy programs, such as voter/contact list management, agent scripts, and campaign-oriented reporting. These features reduce the need to assemble separate tools for phone banking and texting. It aligns with teams that need repeatable campaign setup and operational controls rather than a full sales engagement suite.
Calling plus SMS in one
CallHub combines outbound calling and SMS marketing capabilities so teams can coordinate multi-channel outreach from a single system. This supports follow-ups by text after calls and segmented messaging to lists. For organizations that primarily need phone and SMS execution, this can simplify operations compared with using separate dialer and texting products.
Not a full CRM
CallHub focuses on outreach execution rather than end-to-end customer relationship management. Teams typically still need a CRM or database of record for pipeline management, opportunity tracking, and broader sales workflows. This can add integration work and process design to keep data synchronized.
Contact center depth varies
While it supports call center-style outbound operations, it may not cover the full breadth of enterprise contact center infrastructure needs such as advanced omnichannel routing, workforce management, and complex QA tooling. Organizations with large inbound volumes or sophisticated routing requirements may need a dedicated contact center platform. Fit depends on whether outbound campaigns are the primary workload.
Compliance depends on configuration
Outbound calling and SMS programs often require careful handling of consent, opt-outs, calling windows, and jurisdiction-specific rules. CallHub provides controls and features that can support compliant operations, but outcomes depend on how campaigns are configured and how lists are sourced and maintained. Teams may need internal policies and audits to reduce regulatory risk.
Plan & Pricing
Pricing model: Pay-as-you-go (prepaid credits). CallHub offers two plan tiers (Essentials and Scale) that define feature limits and support levels, while usage (calls/SMS/MMS/voice broadcasts) is billed per unit.
Free tier/trial: Free account + trial credits on signup (see notes). No recurring “free seat” tier that includes free usage.
Example costs (official site):
- Calling (outbound): $0.045 /dial.
- Texting (outgoing SMS): $0.019 /SMS segment.
- MMS: $0.048 /MMS message.
- Voice Broadcast: $0.046 /min.
- Inbound calling: $0.026 /min (Essentials); free inbound under Scale for some offerings.
- Call Center agent connection modes (support article examples for US/CA): Browser: $0.069 /60-sec; Dial-in: $0.072 /60-sec; Phone: $0.092 /60-sec (A‑leg examples; total call cost = A‑leg + B‑leg where B‑leg depends on destination prefix).
- Number rental: $2 /number /month (official support doc).
- 10DLC / brand & campaign fees (official support doc): Brand setup $4 (one-time), Brand vetting $40 (one-time), Standard/Special campaign charges $30 /campaign /quarter, Campaign Verify (political) $95 (one-time).
Minimum top-ups / credits: Official docs reference minimum recharge/top-up increments such as $25, $50, etc., and note PayG signup credits (official pages reference free signup credits; see notes).
Discount options:
- Scale plan: volume-based discounts (contact sales).
- Bulk recharge discounts: 5% for purchases $6,000–$11,999; 10% for $12,000–$24,000 (official support doc).
Notes & limits:
- Essentials plan limits: up to 10,000 contacts, up to 10 agents, up to 5 team members; Scale plan provides unlimited contacts/agents/team members and enterprise features.
- Some feature availability and rates vary by country/prefix; CallHub directs users to check account Billing > Recharge for country/prefix-specific rates.
- Trial credits: pricing page states "Test our platform with $6 in free credits"; some support documentation references $3 added on selecting PayG during signup. Both statements appear on official CallHub pages (see citations).
