OutReach
Auto dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is OutReach
Outreach is a sales engagement platform that helps revenue teams manage outbound and follow-up activity across email, phone, and other channels. It is used by SDR/BDR and account executive teams to run structured sequences, track engagement, and coordinate tasks tied to pipeline generation. For calling use cases, it supports dialer and call workflow features alongside conversation and activity tracking, typically integrated with a CRM.
Sales engagement plus calling
Outreach combines sequencing, task management, and calling workflows in one system, which can reduce tool switching for outbound teams. Calling features are designed to fit inside broader sales cadences rather than operating as a standalone dialer. This suits teams that want consistent multi-step outreach with measurable activity outcomes.
CRM and sales stack integrations
Outreach commonly integrates with major CRMs and calendar/email systems to sync activities and keep records aligned. This helps teams maintain call logs, tasks, and engagement history in the systems used for forecasting and account management. Integration depth is a practical differentiator versus simpler dialer-only tools.
Team workflow and governance
The platform supports standardized sequences, templates, and role-based workflows that help managers enforce process consistency. Centralized reporting and activity visibility can improve coaching and operational oversight. This is useful for larger teams that need repeatable outbound motions and auditability.
Not a pure contact center dialer
Outreach’s dialer capabilities are oriented to sales engagement workflows rather than full contact-center requirements. Organizations needing advanced inbound routing, IVR, workforce management, or deep telephony administration may require a dedicated contact center platform. As a result, it may not replace enterprise contact-center tooling.
Setup and ongoing administration
Effective use typically requires initial configuration of sequences, integrations, permissions, and data hygiene practices. Ongoing maintenance is often needed to keep templates, routing rules, and reporting aligned with changing go-to-market processes. Smaller teams may find the operational overhead higher than lightweight dialers.
Cost and packaging complexity
Pricing and feature availability can vary by edition and add-ons, which can complicate budgeting and comparisons. Teams may need additional licenses for adjacent capabilities (for example, conversation intelligence or advanced analytics) depending on requirements. This can make total cost of ownership less predictable than simpler calling tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Engage | Request pricing (per-user basis; Outreach asks customers to request pricing) | Sequences, snippets & templates, Smart Account Plan, Smart Email Assist, Automations & triggers, CRM sync (custom objects). Source: Outreach pricing page. |
| Call (Voice) | Request pricing for platform license (voice minutes and phone numbers are billed separately). See usage/pricing details below. | Integrated Sales Dialer, Live Call Monitoring, Custom Call Dispositions, AI-powered call summary & Q&A. Subscription calling plans (standard = 1,000 min/user/month; premium = unlimited calling) and pay-per-use available. Global Minutes Calling Package: $300/month per org (includes 10,000 minutes); additional blocks $40 per 1,000 minutes. Phone number pricing varies by country. |
| Meet | Request pricing (per-user basis) | Real-time call recording & transcription, AI-powered Smart Meeting Assist, automated summaries & action items, search & clips (Kaia features). |
| Deal | Request pricing (per-user basis) | Unified deal view, AI-powered deal assist, deal health score, deal grid & activity history. |
| Forecast | Request pricing (per-user basis) | Automated roll-ups, scenario modeling, AI projection, pipeline dashboard. |
| Amplify | Request pricing (credit-based consumption model) | AI Revenue Agents (Account/Prospect Enrichment, Personalization & Engagement, Deal Agent, Research Agent); charged via a credit/action consumption model. |
Usage-based / Voice-specific details (official): Pricing model: Hybrid — per-user licensing for the platform (request pricing) plus usage-based billing for voice minutes and phone numbers. (Outreach offers pay-per-minute or subscription calling plans.) Explicit official items found on Outreach site:
- Global Minutes Calling Package: $300 per month per organization; includes 10,000 minutes/month. Additional minutes: $40 per 1,000 minutes. (Official Outreach Voice pricing page.)
- Subscription calling plans: standard plan includes 1,000 minutes per user per month; premium plan covers unlimited calling (prices not published; Outreach requires requesting pricing). (Official Outreach Voice pricing page.)
- Legacy (pre-May 11, 2020) public rates (Outreach legacy PDF): VOIP calls $0.012/min; Bridge calls $0.024/min; reserving a US phone number $1/month. These rates are labeled legacy and apply to contracts executed prior to May 11, 2020. (Official Outreach PDF.)
Notes:
- Outreach’s primary commercial pricing for platform packages is not published on the site — customers are asked to request pricing/contact sales for per-user license costs. The Voice component includes published consumption items (global package and legacy per-minute rates) but most per-user subscription prices are not listed publicly.
Seller details
Outreach Corporation
Seattle, Washington, USA
2014
Private
https://www.outreach.io/
https://x.com/outreach_io
https://www.linkedin.com/company/outreach-io/
