fitgap

TCN

Auto dialer software
Call center infrastructure (CCI) software
Contact center software
Contact center workforce software
Speech analytics software
Call & contact center software
Features
Ease of use
Ease of management
Quality of support
Affordability
Market presence
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Pricing from
Pay-as-you-go
Free Trial
Free version unavailable
User corporate size
Small
Medium
Large
User industry
  1. Banking and insurance
  2. Healthcare and life sciences
  3. Real estate and property management

What is TCN

TCN is a cloud-based contact center platform that provides inbound and outbound voice capabilities, IVR, call routing, and agent tools for customer service and sales teams. It is used by organizations that run contact centers and need telephony infrastructure, dialing, and performance management in a single system. The product also includes workforce and quality features such as scheduling/forecasting and call recording with analytics options. TCN is typically deployed as a vendor-hosted service and integrates with CRMs and business applications via APIs and prebuilt connectors.

pros

Broad CCaaS feature coverage

TCN combines core contact center functions such as ACD, IVR, call routing, and call recording with outbound dialing capabilities. This supports teams that want one platform for both service and sales operations rather than separate dialer and inbound systems. It also offers administrative controls for managing queues, users, and call flows. The breadth is comparable to other cloud contact center suites in the category.

Outbound dialing and compliance tools

TCN includes dialer capabilities designed for high-volume outbound calling use cases. Typical configurations support campaign management, list handling, and pacing to improve agent utilization. The platform also provides features commonly used for compliance and governance, such as recording controls and audit-oriented administration. This is relevant for regulated industries and outsourced contact centers.

Workforce and quality management

TCN offers workforce management functions such as forecasting, scheduling, and adherence monitoring to help plan staffing. Quality management features like call recording, evaluation workflows, and reporting support coaching and performance tracking. These capabilities reduce the need for separate WFM/QM point solutions for some teams. The suite approach can simplify vendor management and data consolidation.

cons

Feature depth varies by module

While TCN covers many contact center functions, the depth of advanced capabilities (for example, complex digital-channel orchestration or highly configurable analytics) can vary by module and edition. Organizations with specialized requirements may still need complementary tools. Buyers typically need to validate which features are native versus add-ons. A detailed requirements-to-edition mapping is important during evaluation.

Digital channels less emphasized

TCN is strongly oriented around voice and telephony-centric workflows, which may not match organizations prioritizing omnichannel digital engagement. Teams that require deep messaging, social, and web chat routing with unified agent experiences should confirm channel coverage and maturity. Integration approaches may be required to unify non-voice channels. This can add implementation and ongoing administration effort.

Implementation and admin complexity

Contact center platforms typically require careful configuration of call flows, routing logic, user roles, and reporting, and TCN is no exception. Larger deployments may need dedicated administrators and structured change management. Integration with CRMs and identity systems can introduce additional project work. Time-to-value depends on internal readiness and partner/support involvement.

Plan & Pricing

Pricing model: Pay-as-you-go (pay-per-use). TCN’s website presents a customizable, consumption-based pricing model where customers hand-select solutions and pay only for what they use. No public per-plan pricing, SKUs, or published per-user monthly rates are listed on the site.

Free tier/trial: Several product pages on TCN’s site include “Start Free Trial” or mention free/no-obligation trials and free test minutes for certain solutions, but the site does not publish a universal trial length (e.g., 14/30 days) on product pages.

Example costs: Not published on TCN’s official pricing page. (Note: an older TCN blog post discusses industry/cloud-model examples of ~$60–$80 per extension as a general comparison, but TCN does not publish current, product-level prices or SKUs on the site.)

Discount options / notes: TCN states there are “no contracts,” “no minimums,” and “no seat licenses,” and that customers can start/stop usage as needed. The site does not publish volume- or commitment-based discount schedules or published list prices; customers are asked to request a demo or contact sales for a custom quote.

How to get exact pricing: The official site directs interested buyers to request a demo or contact TCN (sales) to build a custom, pay-per-use quote tailored to selected solutions and agent counts.

Seller details

TCN, Inc.
St. George, Utah, USA
1999
Private
https://www.tcn.com/
https://x.com/tcn
https://www.linkedin.com/company/tcn-inc-/

Tools by TCN, Inc.

TCN
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