LivePerson
Conversation intelligence software
Sales acceleration software
Conversational marketing software
Bot platforms software
Chatbots software
General-purpose AI agents
Live chat software
Customer self-service software
Social customer service software
Conversational support software
Customer service automation software
Digital customer service platforms
Agentic AI software
AI agents
AI customer support agents software
AI IT agents software
AI SDRs software
AI voice assistants
Conversational intelligence software
E-commerce software
Conversational commerce platforms
AI person generator tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Media and communications
- Banking and insurance
- Healthcare and life sciences
What is LivePerson
LivePerson is a digital customer service platform that supports messaging-based customer support across web, mobile, and social channels, with automation via bots and agent-assist capabilities. It is used by customer service and contact center teams to manage conversations, route inquiries, and integrate with CRM and service systems. The platform combines live chat/messaging, bot building, and analytics to support self-service and assisted service workflows. It is typically deployed by mid-market and enterprise organizations that need omnichannel messaging and automation at scale.
Omnichannel messaging for support
LivePerson centralizes customer conversations across digital channels such as web and in-app messaging and can extend to social messaging depending on configuration. This supports consistent handling, routing, and escalation from automation to human agents. It fits organizations that prioritize asynchronous messaging over call-centric support. The focus differs from sales-focused acceleration tools in the reference set by centering on service operations and digital engagement.
Bot platform and automation
The product includes tooling to build and run conversational bots for common service intents like FAQs, order status, and account tasks. Automation can deflect repetitive contacts and hand off to agents with context when needed. This helps teams standardize self-service flows and reduce manual triage. It aligns more with bot platform requirements than conversation intelligence products that primarily analyze meetings and calls.
Enterprise integrations and governance
LivePerson is commonly implemented with enterprise systems (for example CRM, ticketing, identity, and knowledge bases) to support end-to-end service workflows. It provides administrative controls for routing, agent management, and operational reporting needed in larger deployments. These capabilities support regulated or high-volume environments where auditability and role-based access matter. The platform approach can be advantageous compared with point solutions that focus on a single workflow such as call recording or pipeline forecasting.
Implementation can be complex
Deployments often require integration work, conversation design, and operational change management to achieve intended automation and routing outcomes. Bot experiences typically need ongoing tuning based on intent performance and knowledge updates. Organizations without dedicated CX operations or technical resources may find time-to-value longer than lighter-weight tools. Costs and effort can increase when multiple channels and back-end systems are involved.
Less focused on sales analytics
While LivePerson can support sales conversations via messaging, it is not primarily designed for revenue team workflows like pipeline inspection, forecasting, or meeting-centric coaching. Teams looking for deep call/meeting transcription analysis, rep scorecards, and opportunity-level insights may need additional specialized tooling. This can create overlap with other systems used by sales organizations. As a result, it may not replace sales acceleration and conversation intelligence products in the reference set.
Bot quality depends on design
Automation outcomes depend heavily on intent modeling, content quality, and integration depth with back-end systems. Poorly designed flows can increase customer effort and drive escalations to agents, reducing deflection benefits. Maintaining consistent experiences across channels requires governance and testing. Organizations should plan for continuous optimization rather than a one-time bot launch.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Bronze | Custom — Request a quote | Messaging-first agent & supervisor workspace; basic administrative features; multi-channel support (web, app, SMS, basic automation). |
| Silver | Custom — Request a quote | All Bronze features plus increased automation/self-service (Conversation Builder, Intent Manager, KnowledgeAI, Conversation Assist). |
| Gold | Custom — Request a quote | All Silver features plus advanced analytics, Generative AI capabilities (Copilot Summary, Copilot Assist, Copilot Rewrite), personalization, and advanced conversational intelligence. |
Notes: LivePerson’s official pricing page lists Bronze / Silver / Gold tiers but does not publish list prices — it directs visitors to “Request a quote.” The pricing page also states proactive messaging channels (SMS, WhatsApp, InApp) are charged at provider rates plus a 15% handling fee and references a WhatsApp rate card. Certain managed services (LP 360) and add-on features are available but priced via consultation.
Seller details
LivePerson, Inc.
New York, NY, USA
1995
Public
https://www.liveperson.com/
https://x.com/LivePerson
https://www.linkedin.com/company/liveperson/
