Elastic Email
Email tracking software
Sales acceleration software
Email marketing software
Transactional email software
Campaign software
Digital marketing software
Email list manager software
Email logging software
Email workflow software
Sales force automation software
Social selling software
AI email marketing tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9 per seat per month
Free Trial unavailable
Free version
Small
Medium
Large
- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
- Retail and wholesale
What is Elastic Email
Elastic Email is an email delivery and marketing platform that supports bulk marketing campaigns and transactional email sending. It provides tools for list management, templates, automation workflows, and reporting, alongside SMTP/API-based sending for application-generated messages. The product is typically used by small to mid-sized teams and developers who need a combined marketing and transactional email service with deliverability controls and usage-based pricing.
Combined marketing and SMTP/API sending
Elastic Email supports both marketing campaigns and transactional email through SMTP and APIs. This reduces the need to operate separate tools for newsletters and application notifications. It also simplifies domain setup and sender reputation management by centralizing sending activity in one platform.
Core automation and segmentation tools
The platform includes list management, segmentation, templates, and basic automation workflows for campaign execution. These capabilities cover common lifecycle messaging needs such as onboarding, re-engagement, and promotional sends. For teams that do not require a full CRM, it can handle campaign operations without adopting a broader sales suite.
Deliverability and reporting features
Elastic Email provides reporting on sends, opens, clicks, bounces, unsubscribes, and spam complaints, plus suppression management. It supports domain authentication (e.g., SPF/DKIM) and sender identity controls that are important for deliverability. These features help teams monitor performance and troubleshoot delivery issues with operational metrics.
Not a full sales platform
Elastic Email does not function as a complete sales force automation or pipeline management system. Organizations needing deal tracking, forecasting, and sales activity management typically require a dedicated CRM alongside it. As a result, sales acceleration and social selling use cases are limited compared with tools built primarily for sales workflows.
Automation depth can be limited
While it offers automation workflows, advanced journey orchestration, multi-channel campaigns, and complex conditional logic may be less extensive than specialized marketing automation suites. Teams with sophisticated lifecycle programs may encounter constraints in branching, attribution, and cross-channel coordination. This can lead to additional tooling or custom development for complex programs.
AI and advanced personalization vary
AI email marketing capabilities and advanced personalization features are not as central as in products positioned primarily around AI-driven content and optimization. Some personalization may rely on data you pass in via integrations or API rather than native customer data modeling. This can increase implementation effort when teams want highly individualized content at scale.
Plan & Pricing
| Product / Plan | Price | Key features & notes |
|---|---|---|
| Email Marketing — Free | $0 per month | "Test crucial features" with limited sending (free tier shown on official Email Marketing pricing page). Adds subscribers at no cost; "Try for Free" available. cite |
| Email Marketing — Marketing | $19 per month (for up to 10,000 emails/month) | Includes Email Designer, Campaign Creator, Landing Page Editor, Signup Forms, Segmentation, Analytics, Email API & SMTP Relay, Email Automations, Paid Newsletters, Checkouts; up to 1,000,000 contacts by default. Pricing scales with email volume (slider on page). cite |
| Email API — Free | $0 per month | "Test crucial features" with limited sending (free tier shown on official Email API pricing page). "Try for Free" available. cite |
| Email API — Starter | $19 per month (for up to 50,000 emails/month) | SMTP/HTTP API access, Suppressions Management, Tracking & Analytics, Inbound processing, Webhooks, Unlimited Users/Sub accounts. Pricing scales by monthly email volume. cite |
| Inbox — Free | $0 per month | Inbox Free: no credit card required, instant setup, 24/7 free customer support, limited message history. Per-seat model (up to 100 seats). cite |
| Inbox — Inbox Plus | $9 per month per seat | Pay-per-seat; unlimited message history, Team Chat, Live Chat, Help Desk; billed per seat. cite |
Additional official add-ons & notes (from Elastic Email site / help center):
- Private IPs: $50 / month (per IP). cite
- Support add-ons: Priority Support $100 / month; Premium Support $500 / month. cite
- Accounts may use a "Credit" model for certain purchases (Elastic Email’s docs reference purchasing credits and credit expiration rules). Exact pay-as-you-go credit pricing/packs were not listed on the public pricing pages reviewed. cite
Seller details
Elastic Email Inc.
New York, NY, USA
2010
Private
https://elasticemail.com/
https://x.com/ElasticEmail
https://www.linkedin.com/company/elastic-email/
