Aircall
AI sales assistant software
Auto dialer software
Conversation intelligence software
Outbound call tracking software
Sales acceleration software
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Agentic AI software
AI agents
AI customer support agents software
AI voice assistants
Call & contact center software
Call recording software
IT call logging software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Aircall
Aircall is a cloud-based phone and contact center platform that provides VoIP calling, call routing, IVR, call recording, and analytics for sales and support teams. It is commonly used by SMB and mid-market organizations that want to run inbound and outbound calling from a browser or desktop/mobile apps and connect calls to CRM and help desk workflows. The product emphasizes rapid deployment, number provisioning, and integrations with customer-facing systems to centralize call activity and reporting.
Strong CRM and helpdesk integrations
Aircall offers prebuilt integrations with common CRM, ticketing, and collaboration tools to sync call logs, recordings, and dispositions. This reduces manual data entry and helps teams keep customer context in the system of record. Compared with suites where telephony is one module among many, Aircall is designed to plug into existing stacks rather than replace them.
Cloud telephony and number provisioning
The platform provides VoIP calling with local and international number options, business hours, IVR, and skill-based/ring group routing. Admins can configure call flows and users without on-premises PBX hardware. This fits distributed teams that need consistent call handling across locations and devices.
Call monitoring and quality controls
Aircall supports call recording, live call monitoring, and coaching features that help supervisors review interactions and standardize processes. Analytics and dashboards provide visibility into volumes, answer rates, and agent activity. These capabilities support both sales dialing operations and customer support queues where QA is required.
Not a full CRM suite
Aircall focuses on telephony and contact center workflows rather than end-to-end pipeline management, marketing automation, or full customer data modeling. Organizations still need a separate CRM or service platform for core customer lifecycle processes. Buyers comparing it to all-in-one sales platforms may find they must integrate multiple tools to match suite breadth.
Advanced features add complexity and cost
Capabilities such as deeper analytics, higher-volume calling workflows, or expanded compliance/retention needs can require higher-tier plans or add-ons depending on region and use case. As teams scale seats and numbers, total cost can rise relative to basic VoIP offerings. Procurement often needs to validate which features are included per plan for their specific deployment.
AI capabilities vary by use case
Aircall includes automation and AI-adjacent features in some areas, but it is not primarily an autonomous AI agent platform. Teams seeking fully agentic voice assistants or end-to-end conversation intelligence across channels may need additional specialized tools. Fit and maturity of AI features can depend on language support, data availability, and integration depth.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | $30 per user/month (annual billing). Monthly billing shown on site: $40 per user/month (when selected). | Minimum 3 licenses; 1 local or toll-free number included; IVR, call recording (up to 1 year retention by request), click-to-dial, SMS/MMS (rates vary by country), softphone (desktop/mobile), 100+ integrations, unlimited simultaneous outbound calls. Includes 50 free AI Voice Agent minutes per account per month + 100 bonus minutes at sign-up. Sources: Aircall pricing & product pages. |
| Professional | $50 per user/month (annual billing). Monthly billing price not explicitly shown as a single value on pricing page (select monthly on the pricing page for live monthly rates). | Minimum 3 licenses; includes all Essentials features plus Salesforce CTI integration, mandatory call tagging, advanced analytics & live monitoring, smart routing & queue callback, Power Dialer & Voicemail Drop. AI Assist is included for Professional in some descriptions — see notes and product pages. |
| Custom | Custom pricing (contact sales) | 25-license minimum; includes all Professional features plus custom onboarding, API developer support, SLA, SSO (where noted). |
Add-ons (official site):
- AI Assist: $9 per license/month (fixed fee per license; applies to all Aircall user licenses). Includes post-call summaries, key topic recognition, talk-to-listen ratios, action items, sentiment, trending topics, call scoring, CRM autofill, AI & Transcription API, automated email follow-up.
- AI Assist Pro: $49 per license/month. Adds live transcription, live prompts, playbooks, automated CRM updates & workflows, automated call scoring, contact insights (per Aircall AI product pages).
- AI Voice Agent (usage-based): pay-as-you-go per-minute tiers documented by Aircall Support: 0–500 min = $0.99/min; 501–2,500 min = $0.69/min; 2,501+ min = $0.49/min. 50 free AI Voice Agent minutes per account per month + 100 bonus minutes at sign-up. Invoices show a blended rate. (Support documentation provides exact tiered per-minute rates.)
- Analytics+ add-on: $15 per license/month (official add-on purchase flow & promotional materials on Aircall support pages mention $15/month/license for Analytics+).
- WhatsApp in Aircall: available as a provisioned add-on (system integration fee + message-based consumption charges that vary by country). Aircall directs customers to the pricing page (select country) or to contact sales/account manager for the WhatsApp add-on rates; no single global flat price is listed on the public pricing pages.
Notes & constraints from official site:
- Annual billing shows a “-25%” discount banner; monthly vs annual toggles on the pricing page. Exact monthly values are displayed in the interactive pricing widget on Aircall’s pricing page for specific countries/regions (the public static page content may render dynamically).
- Minimum seats: Essentials & Professional require minimum 3 licenses; Custom has a 25-license minimum (per Aircall pricing page).
Seller details
Aircall SAS
Paris, France
2014
Private
https://aircall.io/
https://x.com/aircall
https://www.linkedin.com/company/aircall/
