MyOperator
Outbound call tracking software
Sales acceleration software
UCaaS platforms
Call center infrastructure (CCI) software
Contact center software
Communication platform as a Service (cPaaS) platforms
WhatsApp marketing software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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₹2,500 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Real estate and property management
- Education and training
- Retail and wholesale
What is MyOperator
MyOperator is a cloud-based contact center and business telephony platform that provides IVR, call routing, call tracking, call recording, and agent tools for handling inbound and outbound calls. It is used by sales and support teams to manage phone-based customer interactions, monitor performance, and attribute calls to campaigns. The product also includes messaging capabilities such as WhatsApp-based customer communication and automation features that connect telephony with CRM and helpdesk workflows.
Broad telephony feature coverage
MyOperator combines IVR, call routing, call queues, call recording, and call analytics in a single platform. This supports common contact-center workflows such as skill-based routing, missed-call handling, and quality monitoring. For teams that primarily operate over voice, it can reduce the need to assemble multiple point tools for tracking and handling calls.
Call tracking and attribution
The platform supports tracking of inbound and outbound calls with reporting that can be used for campaign and source attribution. This is useful for organizations running multiple marketing channels and phone numbers and needing to connect calls to lead sources. It aligns with sales-operations needs that often require call logs and recordings for coaching and compliance.
Integrations and API orientation
MyOperator offers integrations with common CRM and support systems and provides APIs to connect telephony events to business applications. This helps teams sync call activity, recordings, and dispositions into customer records and workflows. API access also enables custom automation such as lead assignment, ticket creation, and post-call follow-ups.
Limited full CRM functionality
MyOperator focuses on telephony and contact-center operations rather than end-to-end CRM. Organizations that need advanced pipeline management, forecasting, and revenue analytics typically require a separate CRM system. This can add integration and administration work to maintain consistent customer and lead data.
Depth varies by channel
While the product includes WhatsApp and messaging capabilities, its core strength is voice and call-center workflows. Teams that require deep omnichannel features (for example, advanced digital channel routing, unified agent desktop across many channels, or complex knowledge workflows) may find gaps depending on their requirements. Buyers often need to validate channel-specific capabilities in a proof of concept.
Geographic and carrier dependencies
Telephony platforms depend on local numbering, carrier coverage, and regulatory requirements, which can affect availability and feature parity across regions. Organizations operating across many countries may need to confirm number procurement, call quality SLAs, and compliance support for each market. This can influence rollout timelines and total cost of ownership.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Compact | ₹2,500 per month (billed annually) | 3 Users; 1 Phone Number; Shared WhatsApp Inbox; WhatsApp Campaigns, Templates & Analytics; Access Missed Calls; Click-to-WhatsApp Ads Support. Note: plans are billed annually, GST extra. |
| Sedan | ₹5,000 per month (billed annually) | 10 Users; Everything in Compact plus WhatsApp Click Tracking; Unlimited Incoming Calls; Unlimited Outgoing Calls; IVR System; Call Recording; Basic Performance Report; 4 x 2 Calling Channels. |
| SUV (Most popular) | ₹15,000 per month (billed annually) | 10 Users; Everything in Sedan plus Web Panel Calling; Advanced Performance Report; Permission Management; Multilevel IVR; CRM Integrations; Breaktime Management; Call & WhatsApp Webhooks; 10 x 2 Calling Channels. |
| Enterprise | Starts at ₹55,000 per month (billed annually) | Custom/enterprise offering with account management; tailored features and capacity; contact sales for exact pricing. |
Add-ons & notable per-unit charges (from vendor pricing pages):
- WhatsApp conversation (per-message rates for Indian destinations): Marketing ₹0.86; Authentication ₹0.13; Utility ₹0.13; Service - Free.
- Additional user charges (per extra user): Compact ₹1,000; Sedan ₹1,000; SUV ₹1,800.
- 1800 Toll-free / Toll-free offerings: pricing references on site vary by page (see notes below); vendor lists toll-free starting points and separate Toll-Free page describing plans starting from ₹2,500/month.
- WhatsApp Chatbot: starts at ₹30,000/month.
- Auto-dialer: starts at ₹700/user/month (available for SUV & Enterprise only).
- Dedicated onboarding: ₹20,000 one-time.
- Account Manager (monthly): ₹15,000/month.
- Managed Services: starts at ₹50,000/month.
- Bulk SMS credit pricing available (e.g., transactional SMS: 50,000 credits ₹10,000; rates scale with volume).
Notes: All prices shown are in Indian Rupees (INR). Vendor indicates plans are paid annually and GST is extra. Pricing page also explicitly states a 3-day free trial with ₹20 free credits to test WhatsApp campaigns.
Seller details
MyOperator
Delhi, India
2013
Private
https://www.myoperator.com/
https://x.com/myoperator
https://www.linkedin.com/company/myoperator
