Gallabox
Conversational marketing software
Bot platforms software
Chatbots software
Live chat software
Customer self-service software
Social customer service software
Customer communications management software
Proactive notification software
Communication platform as a Service (cPaaS) platforms
Conversational intelligence software
WhatsApp marketing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$89 per month
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What is Gallabox
Gallabox is a WhatsApp-focused customer communication and automation platform that helps businesses manage inbound and outbound conversations, run campaigns, and automate workflows using bots and templates. It is used by sales, marketing, and customer support teams that want a shared inbox and structured processes for WhatsApp-based lead capture, follow-ups, and service. The product combines a multi-agent WhatsApp inbox, no-code automation/chatbot building, and integrations to route conversations into business systems. It is typically positioned for small to mid-sized teams that prioritize WhatsApp as a primary customer channel.
WhatsApp-centric shared inbox
Gallabox centers its experience on a multi-agent WhatsApp inbox with assignment and collaboration features for handling customer conversations. This fits teams that need operational controls (ownership, handoffs, and response workflows) rather than individual-device messaging. It supports structured handling of high message volumes compared with basic WhatsApp usage. This focus is useful for businesses where WhatsApp is the dominant customer touchpoint.
No-code automation and bots
The platform includes automation capabilities to trigger replies, route conversations, and collect information through guided flows. This reduces reliance on engineering for common use cases such as lead qualification, appointment requests, and support triage. It aligns with products in this space that combine live agent handling with bot-assisted deflection and workflow automation. For teams with repeatable processes, it can standardize responses and reduce manual follow-up.
Campaigns and proactive messaging
Gallabox supports outbound messaging use cases such as notifications and marketing campaigns using WhatsApp templates and segmentation-oriented workflows. This enables proactive communication for reminders, status updates, and re-engagement, not only reactive support. It is relevant for organizations that want one tool to manage both service conversations and outbound WhatsApp messaging. The combination of inbox + outbound tooling can reduce the need to stitch together separate products.
Channel breadth may be limited
Gallabox is primarily oriented around WhatsApp, which can be a constraint for organizations that require deep, first-class support across many digital channels in a single console. Businesses with significant web chat, email, voice, or social messaging needs may require additional tooling. This can increase operational complexity if teams must work across multiple systems. Fit depends on whether WhatsApp is the primary channel or one of many.
Advanced analytics and QA depth
Compared with more enterprise-focused conversational intelligence and contact-center platforms, reporting, quality management, and conversation analytics may be less comprehensive. Teams that need detailed agent performance analytics, speech/text analytics, or robust QA workflows may find gaps. Some organizations may need external BI or additional tooling for deeper analysis. This is most noticeable in larger support operations with formal QA and compliance requirements.
Integration and governance constraints
While integrations are commonly available for CRMs and business apps, complex enterprise integration patterns (custom objects, multi-brand routing, data residency controls) may require additional effort. Governance features such as granular role-based controls, auditability, and environment separation can be important for regulated industries. Organizations with strict security/compliance requirements should validate these capabilities during evaluation. Implementation effort can increase as workflows and systems become more complex.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Growth | $89 per month (billed yearly) | 6 users included; chatbot builder with basic connectors (Google Sheets, Razorpay, Shopify); messaging & chatbot analytics; broadcasts to segmented contacts; shared team inbox; WhatsApp Flows/Forms; basic messaging API; 30+ native integrations; template/message charges billed separately by Meta. |
| Scale | $197 per month (billed yearly) | 6 users included; everything in Growth plus advanced chatbot connectors (Zoho CRM, HubSpot, API calls); drip campaigns; WhatsApp native payments; advanced messaging API (webhooks, broadcast & template APIs); custom roles; multiple WhatsApp numbers/channels; AI rewrite (Gallabox GPT); team management. |
| Pro | $377 per month (billed yearly) | 6 users included; everything in Scale plus AI-powered chatbots; dynamic forms; enterprise-grade security (IP restrictions); number masking; custom integrations; Pro plan shows a listed 5% discount notation on the pricing page. |
Notes: The Gallabox pricing page links template/message charges to their docs (message/template charges are billed separately and depend on WhatsApp/Meta pricing). Annual billing ("billed yearly") is shown on the pricing page; a quarterly/yearly toggle appears on the page but the site displays the per-month amount for the yearly billing cycle.
