Kimoby
Conversational marketing software
Online reputation management software
SMS marketing software
Customer communications management software
Communication platform as a Service (cPaaS) platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$389 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Transportation and logistics
- Manufacturing
- Construction
What is Kimoby
Kimoby is a customer communications platform focused on managing two-way messaging between businesses and their customers, with a strong emphasis on SMS workflows. It is commonly used by service-oriented teams to handle appointment reminders, service updates, inbound questions, and follow-ups from a shared inbox. The product combines texting, templates, automation, and integrations to help teams coordinate customer conversations and capture outcomes such as bookings or reviews.
Shared inbox for SMS
Kimoby centralizes customer text conversations in a team inbox so multiple staff can view, assign, and respond to threads. This supports operational use cases like service status updates, appointment coordination, and follow-ups without relying on individual phones. Conversation history helps maintain continuity when customers interact with different team members.
Workflow automation and templates
The platform supports reusable message templates and automated sequences for common scenarios such as reminders, post-visit follow-ups, and review requests. Automation reduces manual outreach and helps standardize customer communications across locations or teams. These capabilities align with conversational engagement tools in the broader market while remaining centered on SMS execution.
Integrations for operational systems
Kimoby positions integrations as a core part of its value, connecting messaging workflows to business systems used to manage customers and service activity. This enables triggered messages based on events (for example, appointment or service milestones) and helps keep customer records consistent. Integration-led workflows can reduce duplicate data entry and improve response context for agents.
Limited omnichannel breadth
Kimoby is primarily oriented around SMS-based customer communication rather than broad, deeply unified omnichannel engagement. Organizations that require advanced voice, email, social messaging, or web chat routing in one platform may need additional tools. This can increase complexity for teams aiming to consolidate all customer interactions into a single system.
Not a full cPaaS stack
While it supports business texting capabilities, Kimoby is not positioned as a developer-first communications API platform with extensive programmable components. Companies seeking low-level APIs, custom channel orchestration, or complex telecom management may find the platform less suitable. In those cases, a dedicated cPaaS layer or additional vendor services may be required.
Best fit for service workflows
The product’s feature set and typical deployments align strongly with appointment and service-update workflows. Teams focused on complex B2B marketing automation, multi-step lead scoring, or enterprise contact-center operations may find gaps. Fit can depend on whether the primary need is operational texting versus broader marketing or CX suite requirements.
Plan & Pricing
Communication & SLT (tiered subscription)
| Plan | Price (tiers) | Key features & notes |
|---|---|---|
| Essential | Tier 1: $700/m (0–500 work orders, 10,000 segments)\nTier 2: $1,000/m (501–1,000 work orders, 20,000 segments)\nTier 3: $1,400/m (1,000+ work orders, 30,000 segments) | Unlimited users; SMS/MMS/RCS; Video-to-customer; Mobile payment (Kimoby Pay); Digital estimates; Repair order hub; Automations; Appointment reminders; Status updates & CSI follow-ups; DMS integration (read-only for some vendors). |
| Pro | Tier 1: $1,200/m (0–500 work orders, 10,000 segments)\nTier 2: $1,600/m (501–1,000 work orders, 20,000 segments)\nTier 3: $2,100/m (1,000+ work orders, 30,000 segments) | Everything in Essential plus enhanced digital estimates (OP codes), estimate builder integrated with MPI, digital multipoint inspection (MPI), parts pricing integration, write-back DMS integration (where available). |
Marketing & Service Retention (flat-rate add-on)
Pricing model: Fixed monthly add-on (requires a Communication & SLT plan). Price: $300/m (Includes 10,000 segments). Add-ons: Additional 5,000 segments package: $125/m (does not roll over).\nNotes: Requires a Communication & SLT plan. Discount exclusions and taxes apply.
Kimoby Go (usage / per-vehicle)
Pricing model: Per-vehicle monthly pricing (usage-based). Without Connectivity: $20 / m / car — standard fleet management, booking from DMS, electronic contracts, unlimited users.\nWith Connectivity: $35 / m / car — advanced telematics & tracking, booking/management from DMS, real-time overview.\nOne-time hardware: OBD2 device: $95 (shipping included); $15 per extension cord if needed.\nNotes: Vehicles connected via OBD2 or OTA billed on average each month; each VIN connected during billing will be invoiced.
Kimoby Pay In-Person (payments)
Pricing model: Custom/interchange-based (payment processing). Interchange rate: Custom (proposed rate: interchange + custom % + $0.30).\nAffirm rate (example): 4.99% + $0.30.\nTerminal: $499 / device (Stripe S700).\nNotes: Same rate as Kimoby Plan will apply otherwise typical rates shown (2.9% Visa/Mastercard or 3.4% Amex + $0.30) — Kimoby Pay fees only apply when using their payment processing.
Other industries — "Connect" plan (tiered small/medium/large)
| Tier | Price | Included segments / users |
|---|---|---|
| Small | $389 / m | Up to 5 users, 5,000 segments |
| Medium | $589 / m | Up to 10 users, 10,000 segments |
| Large | $789 / m | Up to 25 users, 15,000 segments |
| X-Large | $989 / m | Up to 100 users, 30,000 segments |
| Notes: Virtual onboarding for Connect: $1,000; $0.03 fee per additional message segment; discounts do not apply to additional segments. |
Onboarding & implementation fees
- Virtual Onboarding (full system online): $2,000 (site-wide standard).\n- On-Site Onboarding: $6,000 (2 days, in-person).\n- For Connect: Virtual onboarding listed as $1,000.
Common terms & additional fees
- $0.03 fee per additional message segment (referenced on Connect and site-wide notes).\n- Additional taxes and applicable DMS fees may apply.\n- Contract terms: monthly with 30-day cancellation policy (no long-term contracts required).
