Zipy
Product analytics software
Session replay software
Customer journey analytics software
Digital analytics software
Bug tracking software
Digital experience monitoring (DEM) software
Conversion rate optimization tools
DevOps software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$25 per month
Free TrialFree version
Small
Medium
Large
- Real estate and property management
- Information technology and software
- Retail and wholesale
What is Zipy
Zipy is a web and mobile digital experience analytics tool that combines session replay with error monitoring to help teams diagnose user-impacting issues. It is used by product, engineering, QA, and support teams to reproduce bugs, understand user journeys, and prioritize fixes based on impact. The product links replays with console logs, network activity, and application errors to shorten the path from user report to root cause.
Replay tied to errors
Zipy connects session replays to JavaScript errors and related technical context such as console logs and network requests. This helps teams move from “what the user did” to “what broke” without switching tools. It supports workflows where engineering and support need to reproduce issues quickly from real sessions.
Cross-team debugging workflow
The product is designed for collaboration between product, QA, and engineering by providing a shared view of user behavior and technical telemetry. Replays can be used to validate fixes and reduce back-and-forth when investigating customer-reported problems. This aligns with teams that want analytics and troubleshooting in one place rather than separate systems.
Journey and funnel visibility
Zipy includes journey-style analysis that helps teams see where users drop off and which steps precede errors or friction. This supports conversion and UX investigations alongside bug triage. It is useful when teams need to connect behavioral patterns with reliability issues.
Not a full A/B platform
While Zipy supports behavioral analysis and troubleshooting, it is not primarily an experimentation and feature-flag management system. Organizations that require advanced experiment design, statistical controls, and rollout governance may need additional tooling. This can add integration and process overhead for experimentation-heavy teams.
Data governance considerations
Session replay and log capture can introduce privacy and compliance requirements, especially for regulated industries. Teams typically need to configure masking, retention, and access controls to avoid collecting sensitive data. The operational burden increases as usage expands across products and regions.
Depth of enterprise analytics varies
Compared with larger digital analytics suites, Zipy may offer fewer options for highly customized reporting, complex attribution, or organization-wide BI-style governance. Some teams may find limitations when they need extensive data modeling or broad stakeholder dashboards. This can lead to exporting data to external warehouses or analytics tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0/month | Pricing page lists 1,000 sessions/month free; mobile replays; 15 days data retention; up to 2 projects; email support in ~72 hours. (Note: Zipy blog references 6,000 free sessions — official site contains inconsistent statements.) |
| Growth | Starts from $25/month (annual) — $30/month (monthly) | 1 month data retention; up to 10 projects; error monitoring, heatmaps, API & page performance, page performance stats; email support in ~24 hours. (Site also contains other listed amounts in different sections: Startup $39/month for 7,500 sessions in blog; another section shows $83/month — site shows inconsistent pricing displays.) |
| Enterprise | Custom pricing (contact sales) | Any volume of sessions/errors; custom number of projects; custom data retention; priority email & chat support; book a call for quote. |
Notes:
- Zipy provides a "Customize Your Plan - Pay Only for What You Use" plan builder on the pricing page (session-based usage + add‑ons such as Errors, Heatmaps, API Performance, Page Performance). This indicates support for usage-based pricing in addition to standard tiered plans.
- The official site contains conflicting specific numbers (e.g., free sessions listed as 1,000 on the pricing page versus 6,000 in a Zipy blog post) — I recorded the site values as presented but the inconsistency is unresolved.
- Payment: credit card (and invoice for Enterprise), billing options annual or monthly (some plans appear to differ by billing term).
Seller details
Zipy Inc.
San Francisco, California, United States
2021
Private
https://www.zipy.ai/
https://x.com/zipyai
https://www.linkedin.com/company/zipyai
