Fullview
Conversation intelligence software
Sales acceleration software
Session replay software
Co-browsing software
Digital customer service platforms
Remote support software
Digital customer onboarding software
Agentic AI software
AI agents
AI customer support agents software
Conversion rate optimization tools
Financial services software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Pay-as-you-go
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Education and training
- Media and communications
What is Fullview
Fullview is a customer support and success tool that lets agents see and guide a user’s in-app experience through co-browsing, session replay, and related diagnostics. It is used by support, onboarding, and customer success teams—often in regulated environments—to troubleshoot issues, reduce back-and-forth, and assist users through complex workflows. The product focuses on secure, permission-based viewing and interaction, with controls intended to limit exposure of sensitive data during live sessions and replays.
Real-time co-browsing assistance
Fullview supports live co-browsing so an agent can observe what a customer sees and guide them through steps in a web application. This is well-suited to resolving UI-driven issues that are hard to diagnose via tickets or call transcripts alone. It can reduce reliance on screen-sharing tools that require heavier setup or broader device access.
Session replay for troubleshooting
Session replay helps teams review what happened before a user reported a problem, including navigation paths and interaction sequences. This can speed up root-cause analysis for intermittent issues and reduce the need to reproduce problems live. Replays also support internal handoffs by giving engineers or specialists concrete context.
Security and privacy controls
Fullview emphasizes permission-based access and controls designed for sensitive workflows, which is relevant for financial services and other regulated use cases. Features such as masking or restricting visibility of certain fields can help limit exposure of confidential data during support interactions. These controls can make co-browsing more feasible where compliance requirements constrain typical support tooling.
Narrower than full CRM suites
Fullview addresses digital support and guidance rather than end-to-end sales execution or pipeline management. Organizations still typically need a separate CRM and sales engagement stack for forecasting, opportunity tracking, and outbound sequencing. This can increase integration and administration work compared with using a single platform for revenue operations.
Value depends on web coverage
Co-browsing and replay benefits depend on consistent instrumentation across the web app and supported browsers. Complex single-page applications, embedded third-party components, or strict content security policies can require additional configuration. If key user journeys are not covered, the product’s diagnostic value drops.
AI capabilities may be limited
Although the broader market includes conversation intelligence and AI agent functionality, Fullview’s core differentiation is typically visual context (live and replay) rather than call recording, transcription, and coaching workflows. Teams seeking deep meeting analytics, rep scorecards, or automated deal insights may need additional tools. Any agentic AI features should be validated against specific requirements such as autonomy level, auditability, and data retention.
Plan & Pricing
Pricing model: Usage-based (conversation-volume tiers) — Fullview charges based on monthly conversation volume for its Conversational AI agent. All platform capabilities are included; enterprise/custom quotes available for high volumes.
Free tier / free plan: Free plan available (examples from official Fullview site/blog): 50 conversations/month (conversational AI free tier) and a separate Session Replays free tier that provides up to 1,000 recorded sessions/month.
Free trial: 14-day free trial is available (no-commitment trial offered on official pricing page).
Example costs (official Fullview pages / blogs):
- Growth (Conversational AI): Starts at $96/month for 200 conversations (example Growth tier reported on Fullview blog pages).
- Conversation volume tiers (reported on Fullview official content): 200, 600, 800, 1,000, 1,200 ... up to 2,000+ conversations (public tiers noted on Fullview content; custom pricing above 2,000).
Session Replays (standalone examples from Fullview official pages/blogs):
- Free: up to 1,000 recorded sessions / month (forever free plan for replays noted on Fullview site content).
- Pro: starts at $71/month for 10,000 recorded sessions (reported on Fullview product/blog pages).
Cobrowsing (official site content):
- Free offering: 4 cobrowsing sessions per agent/month mentioned in Fullview content.
- Paid cobrowsing: example pro pricing referenced at $39 per seat/month in Fullview blog content; enterprise/custom for larger needs.
Add‑ons (official pricing references on Fullview site):
- AI Analytics: +$189 / month (up to 2k monthly interactions).
- AI Replays (agent interaction recordings): +$199 / month (up to 2k monthly interactions).
- Cobrowsing, Salesforce Integration: listed as custom-priced add-ons on Fullview official pages.
Discounts / other: Volume discounts and annual discounts / enterprise contracts available (Fullview states volume discounts and custom enterprise SLAs on official pricing/KB pages).
Notes / caveats (from Fullview official pages):
- Fullview’s main Pricing page emphasizes "simple usage-based pricing" and custom quotes tailored to conversation volume and integration requirements; some numeric examples and standalone product prices are published across Fullview product pages, knowledge-base articles and blog posts. Where Fullview’s pricing page defers to custom quotes, I mark specifics as example figures drawn from Fullview’s own blog/docs rather than third‑party sources.
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Fullview
