Verint Community (formerly Telligent)
Online community management software
Q&A platforms
Customer self-service software
Knowledge management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Banking and insurance
- Transportation and logistics
- Energy and utilities
What is Verint Community (formerly Telligent)
Verint Community (formerly Telligent) is an enterprise online community platform used to host customer and partner communities, discussion forums, and peer-to-peer support experiences. It supports use cases such as customer self-service, product Q&A, idea/feedback collection, and knowledge article publishing. The product is typically deployed by mid-market and large organizations that need governance, moderation workflows, and integration with existing customer support and identity systems. It is positioned as a configurable community layer that can sit alongside CRM, contact center, and knowledge tools.
Enterprise community governance features
The platform includes moderation, roles/permissions, and administrative controls designed for large, multi-stakeholder communities. It supports structured community areas (forums, blogs, groups) that can be governed differently by audience or business unit. These capabilities fit organizations that require policy enforcement and auditability beyond lightweight community tools.
Multiple engagement content types
Verint Community supports discussion forums, Q&A-style interactions, blogs, and other community content formats in one environment. This allows teams to run peer support, announcements, and user-generated knowledge in a single destination. Compared with tools focused primarily on events or courses, it is oriented toward ongoing community interaction and support.
Integration-oriented deployment model
The product is commonly implemented as part of a broader customer service ecosystem, with integration needs such as SSO/identity, CRM, and support workflows. This makes it suitable for organizations that want community activity to connect to case deflection and customer experience processes. It also supports branded experiences that can align with existing web properties.
Implementation can be resource-intensive
Enterprise community deployments often require configuration, information architecture design, and governance planning before launch. Organizations may need dedicated administrators and technical resources to implement integrations and maintain the experience. This can be heavier than simpler community or creator-focused platforms.
Less suited to event-first use
While communities can support event-related discussions, the product’s core design centers on persistent community and self-service rather than end-to-end event management. Teams that primarily need registration, ticketing, and event production workflows may require additional systems. This can increase operational complexity for event-led programs.
Knowledge management depth varies
The platform can publish and surface community-generated answers and articles, but organizations with strict knowledge lifecycle requirements may still rely on a dedicated knowledge base system. Advanced capabilities such as complex content governance, structured authoring, or deep analytics may require complementary tools. This can lead to split ownership between community and knowledge teams.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Commercial Edition — Public / External communities | Contact Verint for pricing (annual) | SaaS (Verint Cloud) licensed by monthly page views and API calls; includes 1 production web domain and environment and 1 non-production/staging domain and environment; On‑Premises / AnyCloud licensed by server & domain; additional production servers, domains and languages available as add‑ons. |
| Commercial Edition — Private / Employee communities | Contact Verint for pricing (annual) | Licensed by named user (priced per user) with a minimum 300-user block purchase for internal/private deployments; includes 1 production web domain/environment and 1 non-production/staging domain/environment; On‑Premises / AnyCloud also licensed by server & domain. |
| Free Edition (self-hosted download) | $0 (Free to download) | Verint provides a Free Edition that can be downloaded/installed for evaluation; note: support for the free edition requires a purchased support agreement. |
Notes:
- The vendor’s public pricing pages list licensing metrics and “Contact us for pricing” rather than public price tiers or dollar amounts.
- Some Marketplace add-ons list their pricing model relative to Verint licensing (example: a Ticketing App listed at 20% of Verint user licence).
Seller details
Verint Systems Inc.
Melville, New York, USA
1994
Public
https://www.verint.com/
https://x.com/verint
https://www.linkedin.com/company/verint/
