Grade.us
Online reputation management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$110 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Real estate and property management
- Healthcare and life sciences
- Arts, entertainment, and recreation
What is Grade.us
Grade.us is an online reputation management platform focused on generating, monitoring, and responding to customer reviews across major review sites. It is used by small businesses, multi-location brands, and marketing agencies that manage reputation workflows for multiple clients. The product centers on review request campaigns, review monitoring, and reporting, with options for white-labeling and client-facing portals. It also supports integrations and automations to connect review workflows with other business systems.
Agency-oriented multi-account management
Grade.us supports managing multiple client accounts from a single environment, which fits agency and reseller use cases. It includes client-facing access and reporting features that help standardize review workflows across accounts. White-label options allow agencies to present the service under their own brand. This focus can reduce the need to assemble separate tools for review generation and client reporting.
Review generation workflows
The platform provides tools to send review requests via common channels and guide customers to relevant review sites. It supports templated messaging and campaign-style workflows to operationalize review collection. This helps businesses create repeatable processes for requesting reviews after transactions or service completion. Centralizing these workflows can improve consistency across locations or teams.
Centralized review monitoring and response
Grade.us aggregates reviews from supported sources into a unified inbox-style workflow. Teams can track new reviews, assign or manage responses, and maintain an audit trail of activity. Consolidation reduces the need to log into multiple review platforms to monitor feedback. Reporting helps summarize review volume and ratings over time for stakeholders.
Reputation scope narrower than suites
Grade.us is primarily centered on reviews and related reputation workflows rather than a broad, all-in-one marketing and sales suite. Organizations looking for tightly integrated CRM, advertising, and full social publishing in the same product may need additional systems. This can increase integration and administration effort. Fit is strongest when review management is the primary requirement.
Integration depth varies by system
While Grade.us supports integrations and automation, the breadth and depth can vary depending on the third-party tools a business uses. Some workflows may require middleware or custom configuration to achieve end-to-end automation. This can add implementation time for agencies with diverse client stacks. Buyers should validate required connectors and data sync behavior before committing.
Advanced analytics may be limited
The reporting is oriented toward review performance and operational metrics rather than deep customer sentiment analysis. Businesses that need sophisticated text analytics, topic clustering, or broader social listening may find gaps. In those cases, teams may need complementary analytics tools. This limitation is more noticeable for larger brands with high review volume.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Solo | $110 per seat/month (monthly). Total $110/month; 1 seat included. | Unlimited review sites; Email review request campaigns; 200 text message request campaigns available at $10/mo; Basic white label; Agency/reseller tools; Review Stream & social sharing; Floating review carousel; Integrations; API access; SSO. |
| Professional | $60 per seat/month (monthly). Total $180/month; 3 seats included. | Same core features as Solo; 3 seats included. 200 SMS campaigns available at $10/mo; Basic white label; Agency/reseller tools; API access; SSO. |
| Agency | $40 per seat/month (monthly). Total $400/month; 10 seats included. | Same core features; 200 text message request campaigns included; Premium White Label available for $440/year; API access; SSO. |
| Partner | $25 per seat/month (monthly). Total $2,500/month; 100 seats included. | Designed for larger agencies/franchises/brands; 200 text message campaigns included; Premium White Label complimentary at 100 seats (Premium WL normally $440/yr); API access; SSO. |
Notes: Billing can be monthly or yearly (annual billing saves 10%). 14-day free trial available (no credit card). All charges are in US dollars.
