Reviewshake
Online reputation management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$29 per month
Free TrialFree version
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What is Reviewshake
Reviewshake is an online reputation management platform focused on collecting, monitoring, and responding to customer reviews across multiple review sites. It is commonly used by small businesses, multi-location brands, and agencies that manage reputation workflows for multiple clients. The product emphasizes review monitoring, automated review request campaigns, and centralized response management with reporting. It also supports sharing reviews as social proof via widgets and integrations.
Multi-site review monitoring
Reviewshake aggregates reviews from multiple public review sources into a single dashboard. This reduces the need for users to log into each review site separately to track new feedback. It supports ongoing monitoring and alerting workflows that are typical for reputation management programs. This is especially useful for agencies and multi-location operators managing many profiles.
Automated review request campaigns
The platform includes tools to send review requests via email and SMS to help businesses generate new reviews. Users can set up templates and automate outreach after a transaction or service event. This supports repeatable processes for teams that need consistent review generation rather than ad hoc requests. It aligns with common reputation workflows used by SMBs and service businesses.
Centralized response and reporting
Reviewshake provides a centralized interface to respond to reviews and track response activity. It also offers reporting that helps teams measure review volume, ratings trends, and location/client performance over time. These capabilities support operational accountability for customer experience teams and agencies. Centralization can reduce missed reviews and inconsistent responses across locations.
Limited broader marketing suite
Reviewshake is primarily oriented around reviews and reputation workflows rather than being an all-in-one sales and marketing platform. Organizations looking for tightly integrated CRM, funnel building, or full social publishing may need additional tools. This can increase integration and administration overhead. The product fits best when reputation management is the primary requirement.
Integrations vary by stack
While Reviewshake supports integrations and automation use cases, coverage and depth can vary depending on the systems a business already uses. Some teams may need middleware or custom setup to connect point-of-sale, scheduling, or customer databases to trigger review requests reliably. This can add implementation time for more complex environments. Buyers should validate required integrations during evaluation.
Advanced analytics may be basic
Reputation reporting typically focuses on review counts, ratings, and response metrics, which may be sufficient for many SMB use cases. Organizations that require deeper text analytics, sentiment modeling, or broader social listening may find the analytics less comprehensive than specialized platforms. This can limit insight for enterprises with large volumes of unstructured feedback. Teams may need complementary analytics tools for advanced voice-of-customer programs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $29 per month (monthly) | 3 review profiles; 1 business location; 1 user; 250 email invites / 0 SMS invites per month; AI responses available. Annual billing: 20% off. 14-day free trial available. Source: Reviewshake Pricing (SMB). |
| Growth | $59 per month (monthly) | Unlimited review profiles; 1 business location; 3 users; 1,000 email invites & 500 SMS invites per month; 10 video reviews; widgets; AI responses. Annual billing: 20% off. 14-day free trial. Source: Reviewshake Pricing (SMB). |
| Ultimate | $99 per month (monthly) | Unlimited review profiles; 1 business location; 5 users; 2,000 email invites & 1,000 SMS invites per month; 20 video reviews; 2-way inbox; priority support; API access; AI responses. Annual billing: 20% off. 14-day free trial. Source: Reviewshake Pricing (SMB). |
| Agency (base) | Starts at $199 per month | Base agency package: 10 clients, 25 locations, 15 users, 30,000 email/month, 1,000 SMS/month; 100% white-label; seat add-ons and volume discounts available. "Starts at" indicates custom/scalable agency pricing. 14-day free trial. Source: Reviewshake Pricing (Agency). |
Additional pricing notes:
- Additional locations: $30 / month (per location) listed on pricing comparison. (Official pricing page)
- Additional seats (agency): tiered per-seat pricing shown on official pricing page: $15/mo (1-25 seats), $12/mo (26-100), $11/mo (101-250), $10/mo (251-500), $8/mo (500+). (Official pricing page)
- Overage / top-up credits (official help): Email overages: $3 per 1,000 (1–10k), $2.50 per 1,000 (10–50k), $2 per 1,000 (50–100k), $1.50 per 1,000 (100k+). SMS overages (US/Canada): $15 per 1,000. (Help Center)
- Free trial: 14-day (2-week) free trial; no credit card required. (Official site & Help Center)
- Free plan: Reviewshake references a basic Free package/Free Plan available as a downgrade option after trial (limited features). (Help Center / Pricing page)
