Netigate
User research tools
Enterprise feedback management software
Employee engagement software
Survey software
Talent management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Netigate
Netigate is a survey and feedback management platform used to collect, analyze, and act on feedback from customers, employees, and other stakeholders. It supports use cases such as employee engagement surveys, customer experience measurement (e.g., NPS/CSAT), and ongoing pulse programs for mid-sized to enterprise organizations. The product combines survey creation, distribution, analytics, and reporting workflows, with options for automation and integrations to operational systems.
Broad feedback program coverage
Netigate supports both employee and customer feedback programs within the same platform, which can reduce tool sprawl for organizations running multiple listening initiatives. It includes common survey types and metrics used in enterprise feedback programs, such as relationship and transactional surveys. This breadth aligns with teams that need standardized governance across departments rather than ad hoc research projects.
Survey and reporting workflow tools
The platform provides end-to-end workflow from survey design and distribution to dashboards and reporting. It is designed for recurring programs (e.g., pulses) where templates, scheduling, and consistent reporting matter. This can be advantageous compared with tools focused primarily on moderated/unmoderated user testing or qualitative repository workflows.
Enterprise-oriented administration
Netigate includes capabilities typically required in enterprise deployments, such as role-based access, centralized management, and structured program setup. These features help organizations control who can create surveys, access results, and manage respondent data. This is useful for regulated or multi-team environments where governance and consistency are important.
Less specialized UX research depth
Netigate is primarily a survey and feedback management system rather than a dedicated user testing platform. Organizations needing moderated interviews, task-based usability testing, or rich session capture may require additional tools. Qualitative synthesis features may be less central than in products built specifically for research repositories and tagging workflows.
Advanced analytics may require setup
While the platform supports analytics and dashboards, extracting maximum value often depends on careful program design, taxonomy/segmentation planning, and ongoing administration. Teams without established feedback operations may find initial configuration and governance work non-trivial. Some advanced analysis needs (e.g., complex text analytics or custom modeling) may still require external BI or data science support.
Talent management scope is limited
Although it can support employee engagement measurement, it is not a full talent management suite. Capabilities such as recruiting, performance management, compensation planning, and learning management typically sit outside the product’s core. Organizations looking for an end-to-end HR suite may need separate systems and integrations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Netigate EX Engage | Ask for your price / Request quote | AI-supported pulse surveys; prepared library of pulse engagement surveys; individualized & automated pulse distribution; live alerts to HR/team leaders; automated live reports based on driver model; AI-supported recommendations & checklists; individual 1-hour onboarding. |
| Netigate EX Feedback | Ask for your price / Request quote | Comprehensive employee survey solution (eNPS included); 17 editable employee survey templates; advanced survey logic; live alerts; distribution via 9 channels (link, QR, email, SMS, log-in lists); advanced reporting (live dashboards, segmented reports, Quick Analysis); full export (Raw, Excel, PowerPoint, Pivot, SPSS, PDF); AI-based Text Analysis; Feedback API; onboarding session. |
| Netigate EX 360 | Request quote / Get your demo | Full access to Netigate Feedback + EX Engage; includes all functionality of both plans; accompanied by a dedicated customer success team. |
| Netigate CX Feedback | Ask for your price / Request quote | Full access to Netigate Feedback (customer use cases); 26 editable customer survey templates; advanced survey logic; live alerts; distribution via 8 channels; advanced reporting & exports; Feedback API; onboarding session. |
| Netigate CX 360 | Book a demo / Request quote | All features of CX Feedback plus dedicated customer success; AI-based Text Analysis; 2‑way SMS distribution; ready-to-use PowerBI templates; enhanced export to SPSS. |
| Netigate Feedback (Pure Survey Tool Plan) | Ask for your price / Request quote | Entry package for surveys: GDPR compliant, advanced reporting, user-friendly B2B survey tool. |
Notes: All plan pages on Netigate's official site indicate pricing is customized and require contacting Netigate for a quote or demo. No list prices or per-user/per-month rates are published on the vendor site.
Seller details
Netigate AB
Stockholm, Sweden
2005
Private
https://www.netigate.net/
https://x.com/netigate
https://www.linkedin.com/company/netigate/
