SurveySensum – AI Text Analytics Software
Text analysis software
Feedback analytics software
AI text classifier tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$3,600 per year
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What is SurveySensum – AI Text Analytics Software
SurveySensum is a customer feedback and experience analytics platform that includes AI-based text analytics for classifying and summarizing open-ended responses. It is used by CX, product, and research teams to analyze survey verbatims and other feedback sources to identify themes, drivers, and improvement areas. The product combines survey program workflows with text categorization, dashboards, and reporting intended for operational CX use cases.
Built for survey workflows
The product is designed around collecting and analyzing survey feedback rather than only providing a standalone text mining workbench. This can reduce setup effort for teams running NPS/CSAT/CES programs and recurring trackers. It typically fits organizations that want feedback capture and analytics in one system instead of integrating multiple tools.
AI-assisted text categorization
SurveySensum supports automated tagging/classification of open-text responses to help structure qualitative data at scale. This is useful for recurring reporting where consistent categories are needed across time periods and business units. It can reduce manual coding effort compared with spreadsheet-based approaches.
CX-oriented reporting outputs
The platform emphasizes dashboards and reporting that map text themes to customer experience metrics and operational actions. This aligns with common CX stakeholder needs such as tracking top issues, monitoring trends, and sharing insights with non-technical audiences. It can be easier to operationalize than general-purpose analytics platforms that require more configuration.
Limited transparency on models
Publicly available information typically provides less detail on the underlying NLP models, training approach, and evaluation metrics than more technical analytics platforms. This can make it harder for data science teams to validate accuracy, bias, and drift for regulated or high-stakes use cases. Organizations may need vendor guidance or pilots to confirm performance on domain-specific language.
Less suited for deep NLP
Teams needing advanced linguistic controls (custom pipelines, embeddings management, or extensive model tuning) may find the product more prescriptive than developer-oriented text analytics stacks. It is primarily positioned for business users and CX workflows rather than experimentation-heavy NLP research. Complex multilingual, industry-specific, or highly technical corpora may require additional tooling.
Integration scope may vary
The breadth and maturity of connectors to external data sources (e.g., contact center transcripts, product analytics, data warehouses) can be a deciding factor in this category. If an organization requires broad ingestion and governance across many channels, it may need to confirm available APIs, ETL options, and identity matching capabilities. Some deployments may rely on exports/imports or services work to unify data.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter CX | $3,600 / year | Up to 6,000 responses/year; unlimited users; unlimited survey projects; distribution via Email, WhatsApp, In-App, SMS, CRM; Integrations: HubSpot, Slack, Freshdesk, Open APIs; white-labeled surveys; advanced analysis (crosstabs, breakdowns); build-your-own dashboards; global support (response times <2 hours); HIPAA, GDPR, SOC 2, ISO 27001 compliance; PII anonymization. |
| Self-Driven CX | $6,000 / year | Up to 12,000 responses/year; everything in Starter CX plus closed-loop feedback; SensAI Text & Sentiment Analysis (Basic); 24/7 live chat support; Integrations: Salesforce, SFTP; full implementation support till go-live. Includes One-month free trial with 25 free responses and access to all features (site text). |
| Managed CX | Custom pricing | Everything in Self-Driven CX plus: unlimited responses; SensAI Text & Sentiment Analysis (Unlimited queries); SensAI Questionnaire (create surveys from one prompt); SensAI Insight Reports; SensAI Sentiment Analysis; data migration; hierarchical role-based dashboards; dedicated CX consultant; custom dashboards; post go-live support; cloud hosting in customer country; enterprise SSO. Contact sales for pricing. |
