Floatbot
Bot platforms software
General-purpose AI agents
Customer service automation software
Agentic AI software
AI agents
AI customer support agents software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$99 per month
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What is Floatbot
Floatbot is a conversational automation platform used to build and deploy chatbots and virtual assistants for customer support and service workflows. It targets customer service, IT service desk, and operations teams that want to automate common inquiries, ticket creation, and status updates across chat and messaging channels. The product typically combines intent-based conversation design with integrations to enterprise systems to enable task completion and handoff to human agents when needed.
Omnichannel conversational deployments
Floatbot focuses on deploying conversational experiences across common digital channels used for support, such as web chat and messaging platforms. This helps teams maintain consistent automated responses and workflows across entry points. It aligns with how similar platforms in this space support multi-channel customer engagement and agent handoff patterns.
Workflow and system integrations
The platform is positioned around automating service workflows, which generally requires connecting to ticketing, CRM, and internal systems. This can reduce manual effort by enabling actions like case creation, data lookup, and status retrieval within the conversation. For organizations with established service tools, integration capability is a practical differentiator versus standalone chat widgets.
Support-oriented bot use cases
Floatbot is oriented toward customer service automation rather than purely general-purpose agent experimentation. That focus can simplify implementation for common support scenarios such as FAQs, triage, and escalation to live agents. Teams can often start with predefined service patterns instead of designing agent behavior from scratch.
Limited public technical transparency
Compared with some widely documented bot frameworks, Floatbot has less publicly available detail on model options, orchestration approach, and evaluation methodology. This can make it harder for buyers to validate how the system handles safety, hallucination risk, and deterministic workflow execution. Procurement teams may need deeper vendor-led technical diligence and pilots to confirm fit.
Customization may require services
Complex enterprise deployments typically involve custom integrations, conversation design, and governance requirements. If Floatbot relies on vendor professional services or partner delivery for advanced customization, implementation timelines and costs can increase. This is a common trade-off for platforms optimized for packaged service automation outcomes.
AI agent breadth unclear
While positioned in conversational automation, the extent of autonomous ‘agentic’ capabilities (multi-step planning, tool use, memory, and guardrails) is not always clear from high-level product information. Organizations seeking broad general-purpose AI agents may find the product more aligned to structured support workflows than open-ended agent behavior. Buyers should validate capabilities such as tool-calling, retrieval grounding, and auditability in real scenarios.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Lite | $99 per month (monthly) — billed annually: Save 20% (effective $79.20/month) | 1 bot; 500 mins/sessions; Max concurrent calls: 2; Max concurrent chat sessions: 10; Knowledge-base sources: 5; KB upload limit: up to 2 MB; Max history: 30 days; Includes 14-day free trial (no credit card). |
| Essential | $1,999 per month (monthly) — billed annually: Save 20% (effective $1,599.20/month) | 2 bots; 10,000 mins/sessions; Max concurrent calls: 25; Max concurrent chat sessions: 100; Knowledge-base sources: 20; KB upload limit: up to 10 MB; Max history: 90 days. |
| Growth | $4,999 per month (monthly) — billed annually: Save 20% (effective $3,999.20/month) | 2 bots; 25,000 mins/sessions; Max concurrent calls: 75; Max concurrent chat sessions: 500; Knowledge-base sources: 50; KB upload limit: up to 25 MB; Max history: 180 days. |
| Enterprise | Custom (Contact Sales) | No limits; custom security/compliance (ISO 27001, SOC2 Type 2, HIPAA); custom AI models; unlimited history; contact sales for pricing and speech transcription rates. |
Seller details
Floatbot
Bengaluru, Karnataka, India
2016
Private
https://www.floatbot.ai/
https://x.com/floatbot
https://www.linkedin.com/company/floatbot
