SleekFlow
AI sales assistant software
Conversational marketing software
Chatbots software
General-purpose AI agents
Omnichannel commerce software
Live chat software
Social customer service software
Conversational support software
Customer communications management software
Communication platform as a Service (cPaaS) platforms
Agentic AI software
AI agent builders software
AI agents
AI customer support agents software
Conversational intelligence software
WhatsApp marketing software
E-commerce software
Conversational commerce platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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R$ 589 per month
Free TrialFree version
Small
Medium
Large
- Accommodation and food services
- Arts, entertainment, and recreation
- Retail and wholesale
What is SleekFlow
SleekFlow is a customer communications management platform that centralizes messaging across channels such as WhatsApp and other social and web chat touchpoints. It is used by sales and support teams to manage inbound conversations, route and assign chats, and maintain contact and conversation history in a shared workspace. The product also supports automation and AI-assisted workflows for responding to customers and qualifying leads, with integrations aimed at connecting conversations to e-commerce and CRM processes.
Omnichannel inbox and routing
SleekFlow consolidates customer conversations from multiple messaging channels into a single team inbox. It supports assignment, tagging, and internal collaboration to help teams manage volume and ownership. This is useful for organizations that rely heavily on messaging apps rather than email-centric sales workflows.
Automation and AI assistance
The platform includes automation features for common conversation flows such as lead capture, FAQs, and follow-ups. AI-assisted capabilities can help draft replies and support faster handling of repetitive inquiries. This can reduce manual work for teams that operate high-frequency chat-based sales and support.
Integrations for commerce workflows
SleekFlow provides integrations intended to connect messaging conversations with downstream systems such as CRMs and e-commerce tooling. This helps teams tie chats to customer records, orders, and pipeline activities. It is particularly relevant for conversational commerce use cases where purchase intent and support requests occur in the same thread.
Not a full CRM suite
SleekFlow focuses on messaging operations rather than end-to-end CRM functionality such as complex opportunity management, forecasting, and territory models. Organizations that need advanced CRM reporting and pipeline governance may still require a dedicated CRM system. This can add integration and data-modeling work to keep records consistent.
Channel coverage varies by region
Messaging channel availability and feature depth can depend on regional platform policies and the specific channel APIs supported. Teams operating globally may find that certain channels or capabilities are uneven across markets. This can affect standardization of workflows and reporting across regions.
Automation requires ongoing tuning
Rule-based automation and AI responses typically need configuration, testing, and periodic updates to stay accurate as products, policies, and customer questions change. Without governance, automated replies can become inconsistent with brand or compliance requirements. Teams should plan for monitoring, training content maintenance, and escalation paths.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | Free | 50 monthly active contacts; includes 3 user accounts; testing channel to try core features; Free onboarding (group onboarding) included; WhatsApp phone number hosting: US$0/month for Free plan users. |
| Pro AI (Pro) | R$ 589 / month (displayed on official pricing page; yearly option available — "Save up to 25%") | Everything in Free plus: starts from 500 monthly active contacts; includes 3 user accounts; Unlimited Broadcast; Unlimited Flow Builder usage; Unlimited contact storage; Inbox (Web & mobile); AI Agent; Free onboarding support; AI features available as a usage-limited trial ("Start for Free"). Note: broadcast/WhatsApp/SMS message fees and phone-number hosting are charged separately. |
| Premium AI (Premium) | R$ 1,759 / month (displayed on official pricing page; yearly option available — "Save up to 25%") | Everything in Pro plus: starts from 1,000 monthly active contacts; includes 10 user accounts; Analytics dashboards; Webhook & API calls; Role-based access control; Advanced AI Agents with integrations; AI solution engineer support / Dedicated Customer Success. |
| Enterprise AI (Enterprise) | Custom / Contact sales | Bespoke solutions: custom MACs (monthly active contacts), custom user accounts, Salesforce & custom integrations, Dedicated Customer Success Manager, PII masking, custom SLAs. "Book a Demo" / sales engagement required. |
Notes & add-ons (official site):
- Currency shown on the pricing page during this capture was Brazilian Real (R$). The page also indicates yearly/monthly billing options and a note that switching locale/currency may affect displayed amounts.
- AI features: Pricing page shows "Unlimited" AI usage per plan but qualifies all "unlimited" references under a Fair Use Policy; AI features are available as a "usage-limited trial" for evaluation, and the site states: "You can still try SleekFlow AI features with limited access, or upgrade to the AI plan for unlimited agent responses and co-pilot queries." (i.e., trial is usage-limited rather than explicitly time-limited).
- WhatsApp Business Platform (channel) — usage-based per-message rates and monthly hosting fees (official rate cards on SleekFlow Help Center):
- Hosted WhatsApp phone number: US$0/month for Free plan users; US$15/month per hosted number after upgrading to a paid plan (as listed on the official pricing page add-ons).
- Per-message (Meta/WhatsApp) rates: SleekFlow publishes per-message rate cards by market; for "North America" (region that includes United States) the per-message rates shown on the official WhatsApp pricing help page are: Marketing = $0.02875; Utility = $0.00391; Authentication = $0.00391; Service = Free. The Help Center also documents volume tiers, free utility templates within the 24-hour customer service window, and that rates are subject to change.
- SMS (official SleekFlow help page): base messaging costs for the United States (USD):
- SMS (per segment): Outbound - Delivered: $0.0025; Outbound - Failed: $0.0012 (per message, not per segment); Inbound: $0.0025.
- MMS (per message): Outbound - Delivered: $0.025; Outbound - Failed: $0.0012; Inbound: $0.025.
- Carrier fees (per unit) apply on top of base rates; examples listed on official SMS help page: AT&T $0.00300, T-Mobile $0.00300, Verizon $0.00400, US Cellular $0.00250, All other carriers $0.00350.
- SMS phone number hosting add-on: $0 for the first number for one month; afterwards each hosted number is $2 per month (official pricing page add-on).
- Professional services / support add-ons (official pricing page): 1:1 Dedicated onboarding support = US$499 one-off; Business consultancy service = US$499 per month (billed yearly); Flow Builder & AgentFlow setup: "Consult Us" (custom).
- Broadcast message fees, WhatsApp templates, and channel-specific charges are billed separately and vary by template, country and volume (official site references the Help Center rate cards).
Caveats / clarity from official site:
- The pricing page displays local-currency amounts (R$) in the captured view; SleekFlow documentation and help pages include USD amounts for channel/add-on fees and per-message rate cards. If you need prices shown in a specific currency (e.g., USD) or the latest per-country WhatsApp rates for a particular market, I can re-check the official site while forcing US locale or provide the exact help-page rate table for the target country.
- "Free trial" language on the pricing page refers to "usage-limited trial" for AI features rather than a clearly labelled time-limited trial (no explicit "14-day" or "30-day" trial length is stated on the pricing page).
Seller details
SleekFlow
Hong Kong, China
2019
Private
https://sleekflow.io/
https://x.com/sleekflow
https://www.linkedin.com/company/sleekflow/
