LimeChat
Conversational marketing software
Chatbots software
General-purpose AI agents
Help desk software
Live chat software
Customer self-service software
Conversational support software
Customer communications management software
Proactive notification software
Agentic AI software
AI agents
AI customer support agents software
Conversational intelligence software
E-commerce software
Conversational commerce platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if LimeChat and its alternatives fit your requirements.
£249 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Information technology and software
What is LimeChat
LimeChat is a customer messaging platform used to manage real-time conversations with website visitors and customers, typically for sales inquiries and support. It is commonly used by e-commerce and direct-to-consumer teams to handle chat, automate common questions, and route conversations to human agents when needed. The product focuses on conversational workflows that support lead capture, order-related questions, and post-purchase support across chat-based channels.
E-commerce oriented chat workflows
LimeChat is positioned around commerce use cases such as product questions, order status, returns, and pre-sales assistance. This focus can reduce the amount of custom workflow design required compared with more general customer messaging tools. It also aligns well with teams that measure outcomes like conversion and revenue per conversation in addition to ticket resolution.
Automation plus human handoff
The product supports automated responses for repetitive queries and escalation to a human agent for complex issues. This hybrid approach helps teams maintain responsiveness during peak traffic while keeping agents available for higher-value conversations. It fits organizations that want to start with live chat and incrementally add bot-driven deflection.
Conversation management for agents
LimeChat provides an agent console for handling multiple concurrent conversations and maintaining context across a thread. This centralization helps standardize responses and reduce missed messages compared with unmanaged inbox-based handling. It is suitable for small to mid-sized support and sales teams that need shared visibility into customer chats.
Integration coverage may vary
Conversational platforms often depend on integrations with e-commerce platforms, CRMs, and help desks to provide full customer context. If LimeChat’s native integrations do not match a company’s stack, implementation may require custom work or middleware. That can affect time-to-value and ongoing maintenance.
Unclear depth of AI agents
While the product is associated with chatbots and AI-assisted support, publicly verifiable details about autonomous “agentic” capabilities (tool use, multi-step task execution, guardrails, and auditability) may be limited. Buyers evaluating it as a general-purpose AI agent platform may need to validate capabilities through demos and documentation. This can increase evaluation time versus platforms with well-documented AI agent frameworks.
Enterprise contact-center gaps possible
Organizations needing advanced contact-center features (workforce management, sophisticated routing, telephony, and deep QA tooling) may find the product less comprehensive than dedicated enterprise CX suites. If those capabilities are required, teams may need additional systems or integrations. This can add operational complexity for larger deployments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Pro Marketing | £249 per month (Tier 1) | Monthly Active Contact based pricing; Tier structure shown (Tier 1: 0–10k contacts; Tier 2: 10k–30k; Tier 3: up to 50k); Dedicated Account Manager; contact sales for details. |
| Pro Support | £499 per month | Omnichannel support helpdesk (WhatsApp, FB, IG, Email, Live Chat); £0.1 per automated ticket usage meter; AI workflows, analytics, agent assist; Dedicated Account Manager; contact sales for onboarding/customization. |
| Business | £600 per month | Bundles Pro Marketing + Pro Support; custom flows & integrations, enterprise-grade support, dedicated growth consultant; contact sales for enterprise terms. |
Seller details
LimeChat
