Helpshift
Chatbots software
Help desk software
Live chat software
Customer self-service software
Conversational support software
Digital customer service platforms
Multilingual customer support software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$150 per month
Free Trial
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What is Helpshift
Helpshift is a digital customer service platform focused on in-app and web-based customer support for consumer applications and digital services. It combines messaging, automation (including chatbots), agent workflows, and knowledge content to deflect common issues and route complex cases to human support. The product is commonly used by support and operations teams that need scalable, asynchronous support across mobile apps, games, and online services, with integrations into CRM and ticketing ecosystems.
Strong in-app messaging support
Helpshift is designed around asynchronous messaging embedded in mobile apps and web experiences, which fits digital-first support use cases. It supports conversation continuity and context capture from the app environment, reducing back-and-forth compared with email-style tickets. This focus can be advantageous for teams supporting high volumes of end-user requests from mobile-first audiences.
Automation and deflection tools
The platform includes chatbot and workflow automation capabilities to handle repetitive questions and guide users through troubleshooting. It supports knowledge-driven self-service patterns and escalation to agents when automation cannot resolve the issue. This can reduce agent workload when the support organization has well-defined issue categories and resolution steps.
Operational reporting and insights
Helpshift provides analytics for conversation volume, resolution outcomes, and agent performance to support operational management. It helps teams monitor deflection, escalation rates, and response times across messaging channels. These reporting capabilities support continuous improvement of bot flows and agent processes.
Less suited for voice-first centers
Helpshift is primarily oriented to digital messaging rather than full omnichannel contact center operations. Organizations that require deep voice routing, telephony administration, and workforce management may need additional systems. This can increase integration and operational complexity for traditional contact center environments.
Implementation requires process maturity
To realize value from automation, teams typically need well-maintained knowledge content, clear issue taxonomies, and ongoing tuning of bot and routing logic. Without dedicated ownership, automation performance can degrade and deflection may be limited. This makes initial rollout and long-term governance a meaningful commitment.
Integration depth varies by stack
While Helpshift integrates with common CRM and support tools, the level of out-of-the-box functionality can vary depending on the systems in use. Some organizations may require custom configuration or middleware to align data models, identity, and event tracking. This can lengthen time-to-value for complex enterprise environments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | Starting $150 per month (issue-based pricing; includes 250 free issues/month) | AI Agent, Issue Automation, Agent Copilot - Language AI, Async & Social Messaging, Help Center (unlimited articles), Unified Ticketing Dashboard, Intent Classification (Smart Intent), Built-in & Custom Reporting, Mobile/PC/Console/Web, Email/Chat/Voice/SMS/Social. 30-day free trial. |
| Growth | Custom (Request pricing) | Advanced AI, automation, real-time operations, live messaging, feedback bot, workload management, Skill-Based Routing, Analytics API, Real-Time Operations Dashboard. Contact sales for pricing. |
| Enterprise | Custom (Request pricing) | Enterprise-level security, customization, advanced integrations, large-scale AI features, managed services. Contact sales for pricing. |
Seller details
Helpshift, Inc.
San Francisco, CA, USA
2011
Private
https://www.helpshift.com/
https://x.com/helpshift
https://www.linkedin.com/company/helpshift/
