Cliengo
Chatbots software
Live chat software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$45 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Real estate and property management
- Retail and wholesale
- Agriculture, fishing, and forestry
What is Cliengo
Cliengo is a website chat and chatbot platform used to capture and qualify leads, answer common questions, and route conversations to sales or support teams. It targets small to mid-sized businesses and digital teams that want automated chat flows with optional human handoff. The product typically combines configurable chatbot scripts, live chat inbox features, and integrations to send captured data to CRM or email tools. It is commonly deployed on marketing and landing pages to increase form-fill alternatives and speed up initial response.
Lead capture and qualification
Cliengo focuses on collecting contact details and qualifying prospects through guided chat flows. It supports structured questions and branching logic to route visitors based on intent. This fits teams that want a consistent intake process before passing conversations to sales. It can reduce reliance on static web forms for initial qualification.
Automation with human handoff
The platform supports automated chatbot interactions alongside live chat for cases that need an agent. This hybrid approach helps teams handle high-volume, repetitive questions while still enabling real-time assistance. It is useful for business-hours coverage and escalation paths. The handoff model aligns with common website chat operational workflows.
Integrations for downstream workflows
Cliengo is designed to pass captured leads and conversation context into other business systems. Typical use cases include syncing to CRM records, triggering follow-up emails, or notifying teams in collaboration tools. This helps connect web conversations to existing sales and support processes. Integration support is an important differentiator versus basic standalone chat widgets.
Limited enterprise contact-center depth
Compared with full contact-center platforms, Cliengo is more oriented to website chat and lead capture than omnichannel routing and workforce operations. Organizations needing advanced queue management, IVR, voice, or complex service workflows may find gaps. Reporting and administration may not match large-scale contact-center requirements. It is generally better suited to web-first conversational use cases.
Conversational intelligence may be basic
While it supports conversation handling and data capture, deeper conversational intelligence features (such as advanced conversation analytics, coaching workflows, or extensive transcript intelligence) may be limited depending on plan. Teams looking for robust conversation scoring and revenue intelligence may require additional tools. This can affect organizations that want analytics beyond operational chat metrics. Fit depends on how much insight is needed from transcripts and outcomes.
Customization and governance constraints
Chatbot builders that prioritize speed can impose constraints on complex dialog design, multilingual governance, and granular role-based controls. Teams with strict brand, compliance, or multi-department governance needs may require more advanced configuration options. Large organizations may also need stronger environment management (e.g., staging vs. production) and auditability. These factors can increase implementation effort in regulated or highly distributed teams.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $45 USD / month | Inbox de Integración Multicanal; 2 agentes / operadores; 3 Chatbots programables; 500 conversaciones (sesiones de 24h); Asignación de flujo a cada agente; Etiquetado de conversaciones; Asistente IA Copilot; Integración con Google Ads; 14‑day free trial available without card required. |
| Premium | $119 USD / month | Inbox de Integración Multicanal; 3 agentes / operadores; 10 Chatbots IA; 2000 conversaciones; Asignación de flujo a cada agente; Etiquetado de conversaciones; Asistente IA Copilot para todas las conversaciones; Integración con Google Ads; 14‑day free trial available. |
| Business | $259 USD / month | Inbox de Integración Multicanal; 5 agentes / operadores; 20 Chatbots IA; 4000 conversaciones; Envío de mensajes salientes (HSM); Asistente IA Copilot para todas las conversaciones; Integración a WhatsApp API; Integración con Google Ads; 14‑day free trial available. |
| Corporate | Custom pricing | Enterprise‑grade plan with personalized CRM, custom integrations and developments, dedicated success manager and +5 agents / +4000 conversations (contact sales for demo and quote). |
