EBI.AI
AI chatbots software
Generative AI software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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£49 per month
Free TrialFree version
Small
Medium
Large
- Accommodation and food services
- Retail and wholesale
- Banking and insurance
What is EBI.AI
EBI.AI is a platform for building and deploying AI chatbots for customer service and support use cases. It targets customer experience, contact center, and digital teams that need automated chat across web and messaging channels. The product combines conversational design tools with integrations and analytics to help route, answer, and resolve common customer queries. It is typically used to deflect repetitive tickets, capture leads, and provide 24/7 self-service.
Customer support automation focus
The product is designed around common service workflows such as FAQs, triage, and handoff to human agents. This aligns well with organizations that want to reduce inbound ticket volume and improve response consistency. It fits teams that need a chatbot program without building a custom conversational stack. The emphasis is on operational CX outcomes rather than general-purpose content generation.
Deployment and channel options
EBI.AI supports deploying chat experiences on customer-facing digital properties, typically including websites and common messaging environments. This helps teams meet users where they already interact with support. Multi-channel deployment reduces the need to maintain separate bot implementations per channel. It also supports consistent knowledge and tone across touchpoints.
Analytics for bot performance
The platform provides reporting to monitor conversation volumes, containment/deflection, and common intents or topics. These insights help teams identify gaps in knowledge coverage and improve flows over time. Analytics also supports stakeholder reporting for CX and operations leaders. This is important in the chatbot category where ongoing tuning is required.
Generative AI depth unclear
While positioned in the AI chatbot space, the extent of native generative AI capabilities (e.g., grounded responses, retrieval configuration, safety controls) is not always clear from high-level product information. Buyers evaluating modern LLM-based assistants may need to validate how the system handles hallucination risk and source attribution. This can affect suitability for regulated or high-stakes support content. A proof of concept is often necessary to confirm behavior.
Integration specifics vary
Chatbot value depends heavily on integrations with CRM, helpdesk, identity, and knowledge bases. Public information may not fully specify which systems are supported out of the box versus via custom work. If required integrations are limited, teams may face additional implementation effort. This can lengthen time-to-value compared with platforms that have extensive prebuilt connectors.
Advanced orchestration may require effort
Complex use cases such as multi-step transactional workflows, deep personalization, and sophisticated routing often require more configuration and ongoing maintenance. Organizations with large intent libraries or multiple brands may need stronger governance features and content operations. If these capabilities are limited, scaling beyond initial deployments can be harder. Larger enterprises may need to assess role-based controls and lifecycle management in detail.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | £0 (free tier) | Feature comparison on pricing page shows a Free column; official blog states AI Studio remains free forever if you never go above 100 requests/month. (See notes/citations). |
| Starter | £49 per month | 14-day free trial of Pro; AI responses powered by GPT-5; flows, conversation logs, web messenger, 1 live chat seat, analytics, AI co-pilot. Prices exclude VAT; annual billing saves 15%. |
| Standard (Recommended) | £99 per month | Everything in Starter plus extended response limits, integrations, AI agents, data export, 15 live chat seats, bespoke system instructions, advanced flow node types. |
| Pro | £149 per month | Everything in Standard plus 20× response limits, web search, coding tool, custom PII redaction, unlimited live chat users, 130+ languages, higher reasoning and response length. |
| Enterprise | from £2,000 per month | Large/regulated organisations: SSO/SAML & SCIM, private LLM/instance, data residency, multi-client management, dedicated account manager, onboarding. Contact sales. |
Notes: Prices shown on the official pricing page exclude VAT and offer monthly or annual billing (annual saves 15%). The pricing page also documents a free 14-day Pro trial in the plan descriptions and FAQ. The vendor's industry/retail page additionally documents managed services pricing for retail customers (one-time setup £5,000 and management £500/month plus AI Studio Pro license £149/month). All pricing data below is taken from the vendor's official website (ebi.ai).
